KBS Golf Shafts:
KBS Golf Technical Support/Customer Service Representative Job in Carlsbad, CA., CA
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Carlsbad, CA., CA
Full-time | Customer Service, Information Technology, Sales - Inside
About the job
Technical Support/Customer Service Specialist
KBS Golf Shafts, forged from Tour player feedback, features the most advanced steel shaft technology in the golf industry. KBS, manufactured by Femco Steel Technology (FST), has set a new standard in steel shafts with its unprecedented growth and acclaim. A close business partner to industry leaders that include Titleist, Callaway, Cobra, PXG and TaylorMade; KBS is one of today’s fastest growing shaft brands and is looking to expand its team with a new Technical Support Team Member.
This will be a full-time position located in our Carlsbad, CA office location. Included in the compensation package will be full benefits (Health, Dental, Vision, 401k) and competitive pay.
POSITION OVERVIEW
KBS offers a fast paced and rewarding work environment that fosters teamwork. We are seeking a motivated self-starter with a professional demeanor and exceptional communication skills. This position will support many areas of our business; however the core-focus will be contributing to customer service. The Technical Support Specialist will act as a brand ambassador and will communicate directly with consumers to provide a variety of service roles. A strong understanding of golf components along with company operations and the KBS product line will be fundamental. The ideal candidate will possess a general interest in the golf business and equipment.
ESSENTIAL FUNCTIONS
• Manage daily customer service inquiries via phone, email, chat and social media
• Respond professionally to address all inquiries, questions, and complaints
• Facilitate warranty concerns including returns and replacements
• Assist in the R&D and testing process by compiling and analyzing data
• Compile reports on both Tour usage and various technical projects
• Support the marketing and communications team as needed
• Strongly skilled in Sales, and Operations field(s) respectively.
• Responsible in assisting with all KBS Boulder, CO office sales, operations and needs.
• Looking for candidates that will assist with our rapidly-growing company.
• Exceptional time management skills.
• Must have the capabilities to blend his/her skills into the DNA of the brand.
• Must have a strong work ethic/positive personality.
• Strong Knowledge of Golf, the Golf Industry and Golf Equipment
QUALIFICATIONS
•1-2 years professional work experience in the golf industry
•Fluency in golf equipment and components a MUST
•Excellent interpersonal and communication skills, with specific emphasis on phone interactions. Candidate must also exhibit exceptional writing skills.
•Demonstrates ability to adapt and learn in a fast paced work environment
•Proficient with Microsoft Office suite, specifically Word, PowerPoint and Excel
APPLY
If you meet or exceed the requirements stated above please submit a résumé and cover letter through Malakye.com or Directly to Rhetttaylor@fstshafts.com.
Please note that a résumé and cover letter are both mandatory for consideration.
About KBS Golf Shafts: KBS is the fastest growing and most innovative steel shaft brand in the industry. Since its release in 2008, over 150 professionals across the PGA, European, and Web.com Tours trust KBS shafts. That number is highlighted by 10 of Top 50 players in Official World Rankings. KBS shafts incorporate unique and advanced shaft designs to provide golfers maximum feel and performance. Headquartered in Boulder, Colo., KBS is manufactured in partnership with FEMCO Steel Technology (FST). Introduced in 2008, the KBS product line focuses on five shaft models: KBS TOUR, KBS TOUR-V, KBS TOUR Hybrid Graphite, KBS C-TAPER and KBS C-TAPER LITE. Products are available through all major golf club manufacturers through stock or custom options. KBS has a vast network of dealers, both online and in-person, who provide custom fitting, ordering, and building.
KBS Golf Shafts, forged from Tour player feedback, features the most advanced steel shaft technology in the golf industry. KBS, manufactured by Femco Steel Technology (FST), has set a new standard in steel shafts with its unprecedented growth and acclaim. A close business partner to industry leaders that include Titleist, Callaway, Cobra, PXG and TaylorMade; KBS is one of today’s fastest growing shaft brands and is looking to expand its team with a new Technical Support Team Member.
This will be a full-time position located in our Carlsbad, CA office location. Included in the compensation package will be full benefits (Health, Dental, Vision, 401k) and competitive pay.
POSITION OVERVIEW
KBS offers a fast paced and rewarding work environment that fosters teamwork. We are seeking a motivated self-starter with a professional demeanor and exceptional communication skills. This position will support many areas of our business; however the core-focus will be contributing to customer service. The Technical Support Specialist will act as a brand ambassador and will communicate directly with consumers to provide a variety of service roles. A strong understanding of golf components along with company operations and the KBS product line will be fundamental. The ideal candidate will possess a general interest in the golf business and equipment.
ESSENTIAL FUNCTIONS
• Manage daily customer service inquiries via phone, email, chat and social media
• Respond professionally to address all inquiries, questions, and complaints
• Facilitate warranty concerns including returns and replacements
• Assist in the R&D and testing process by compiling and analyzing data
• Compile reports on both Tour usage and various technical projects
• Support the marketing and communications team as needed
• Strongly skilled in Sales, and Operations field(s) respectively.
• Responsible in assisting with all KBS Boulder, CO office sales, operations and needs.
• Looking for candidates that will assist with our rapidly-growing company.
• Exceptional time management skills.
• Must have the capabilities to blend his/her skills into the DNA of the brand.
• Must have a strong work ethic/positive personality.
• Strong Knowledge of Golf, the Golf Industry and Golf Equipment
QUALIFICATIONS
•1-2 years professional work experience in the golf industry
•Fluency in golf equipment and components a MUST
•Excellent interpersonal and communication skills, with specific emphasis on phone interactions. Candidate must also exhibit exceptional writing skills.
•Demonstrates ability to adapt and learn in a fast paced work environment
•Proficient with Microsoft Office suite, specifically Word, PowerPoint and Excel
APPLY
If you meet or exceed the requirements stated above please submit a résumé and cover letter through Malakye.com or Directly to Rhetttaylor@fstshafts.com.
Please note that a résumé and cover letter are both mandatory for consideration.
About KBS Golf Shafts: KBS is the fastest growing and most innovative steel shaft brand in the industry. Since its release in 2008, over 150 professionals across the PGA, European, and Web.com Tours trust KBS shafts. That number is highlighted by 10 of Top 50 players in Official World Rankings. KBS shafts incorporate unique and advanced shaft designs to provide golfers maximum feel and performance. Headquartered in Boulder, Colo., KBS is manufactured in partnership with FEMCO Steel Technology (FST). Introduced in 2008, the KBS product line focuses on five shaft models: KBS TOUR, KBS TOUR-V, KBS TOUR Hybrid Graphite, KBS C-TAPER and KBS C-TAPER LITE. Products are available through all major golf club manufacturers through stock or custom options. KBS has a vast network of dealers, both online and in-person, who provide custom fitting, ordering, and building.