Customer Service Representative

Oceanside California
Required Experience: 3 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 11 days ago

RAEN is headquartered on Pacific Coast Highway in Oceanside, California, home and birthplace of founders Justin and Jeremy Heit. Oceanside has a long history of expression, creativity and a flourishing community of surfers, skaters, and artists who inspire us on the daily. Our designs and brand identity are directly influenced by the eccentricity and uniqueness of the community and people that call this home. Plus, it doesn’t hurt that our favorite waves are just a short walk from the office.
We’re looking for a Customer Service Representative to join the team in Oceanside, California.


? Manage a high volume of phone, email and live chat inquiries and related tasks.
? Greet, service and process orders for customers at RAEN store as needed.
? Demonstrate great phone etiquette and a strong level of enthusiasm when interacting with customers.
? Provide excellent customer service with developed product knowledge information.
? Use strong problem solving skills to find creative solutions to customer issues.
? Support and effectively communicate RAEN’s warranty policy and repair service process to customers.
? Assist customers with technical support and creative solutions to service issues.
? Develop a clear understanding of Shopify, Full Circle and Live Chat functionalities and use.
? Monitor the accuracy of transaction information related to sales orders, returns and service orders for efficient processing.
? Understand RAEN’s Terms and Conditions to effectively communicate and enforce related policies.
? Work closely with marketing team to manage entry, processing and execution of marketing promo orders.
? Issue return authorizations in accordance to RAEN’s return policy and procedure.
? Partner with accounting team to ensure account balance accuracy.
? Respond and engage with social media community. Answer questions and interact with RAEN customers across Facebook, Instagram, Twitter, etc.


? Exceptional customer service standards
? Team player with a high standard for quality of work and a “can do” attitude
? Strong problem solving skills and the facility to maintain a professional dialogue at all times
? Ability to prioritize and organize tasks
? Excellent written, grammatical and communication skills and the ability to influence others
? Strong knowledge of MS office applications (Excel, Word, Outlook)
? Report building skills and spreadsheet maintenance
? Clear understanding of protecting the financial bottom line
? Strong knowledge of current social media platforms and best practices
? Bachelor's degree preferred
? 3+ years experience in customer service/support

Please submit resume through