zak brand
Date Posted: 4/19/2017

Admin/Customer service rep

  • Company: zak brand
  • Country:United States
  • State:California
  • Location: Los Angeles
  • Required Exp: 3 year(s)
  • Job Type: Full-Time
  • Salary Range: Min Salary: $36000.00 - Max Salary: $65000.00 per Year
Job Description

Menswear Apparel Company

The Customer Service Rep / Administrative position will assist in the daily duties of customer service and sales logistics/support. The position will require communication with owner, sales reps, accounts and consumers as well as working closely with other departments and our distribution center.

Duties and Responsibilities:
• Invoicing
• Order processing, Order Routing (through gateways, and EDI)
• Return Authorization and Credit Memo processing
• Setting up new accounts in customer data base.
• Maintaining, exporting presentations, and uploading products and descriptions on services such as brandboom or nuorder.
• Maintain, and process web orders and product listed on shopify website
• Process drop ship orders from third party customers.
• Resolve business customer concerns/inquiries in a timely professional manner.
• Run weekly reports in order to maintain a seamless flow of outgoing shipments, and sales/invoice summaries
• Knowledge of product in order to help with inquiries.
• Work with major accounts including EDI customers.
• Order management as well as order processing
• Allocation
• Keep close contact with the warehouse to ensure orders are going out in a timely matter
• Be familiar with major accounts and their special needs: tag ordering, special shipping instructions, etc.
• ECOM Customer Service Support
Job Requirements

Job Requirements


Qualifications:
• Customer Service Experience 1-2 years.
• Must be able to multitask.
• Good working knowledge of Excel
• Ability to work as a team in an office environment.
• Full Circle knowledge a plus.
• Attention to detail imperative.

Knowledge of Adobe is a plus

Perks

Date Posted: 4/19/2017

Admin/Customer service rep

  • Company: zak brand
  • Country:United States
  • State:California
  • Location:Los Angeles
  • Required Exp:3 year(s)
  • Job Type:Full-Time
  • Salary Range: Min Salary: $36000.00 - Max Salary: $65000.00 per Year
Job Description

Menswear Apparel Company

The Customer Service Rep / Administrative position will assist in the daily duties of customer service and sales logistics/support. The position will require communication with owner, sales reps, accounts and consumers as well as working closely with other departments and our distribution center.

Duties and Responsibilities:
• Invoicing
• Order processing, Order Routing (through gateways, and EDI)
• Return Authorization and Credit Memo processing
• Setting up new accounts in customer data base.
• Maintaining, exporting presentations, and uploading products and descriptions on services such as brandboom or nuorder.
• Maintain, and process web orders and product listed on shopify website
• Process drop ship orders from third party customers.
• Resolve business customer concerns/inquiries in a timely professional manner.
• Run weekly reports in order to maintain a seamless flow of outgoing shipments, and sales/invoice summaries
• Knowledge of product in order to help with inquiries.
• Work with major accounts including EDI customers.
• Order management as well as order processing
• Allocation
• Keep close contact with the warehouse to ensure orders are going out in a timely matter
• Be familiar with major accounts and their special needs: tag ordering, special shipping instructions, etc.
• ECOM Customer Service Support
Job Requirements

Job Requirements


Qualifications:
• Customer Service Experience 1-2 years.
• Must be able to multitask.
• Good working knowledge of Excel
• Ability to work as a team in an office environment.
• Full Circle knowledge a plus.
• Attention to detail imperative.

Knowledge of Adobe is a plus

Perks

Date Posted: 4/19/2017

Admin/Customer service rep

  • Company: zak brand
  • Country:United States
  • State:California
  • Location:Los Angeles
  • Required Exp:3 year(s)
  • Job Type:Full-Time
  • Salary Range: Min Salary: $36000.00 - Max Salary: $65000.00 per Year