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Berkeley, CA

Full-time | Retail

About the job

POSITION SUMMARY

The Customer Service Representative (CSR) reports to the Sales Operations Manager and provides exceptional front-line support to our independent retail partners and consumers on behalf of GU.   Primary responsibilities include direct telephone and email contact with dealers and consumers to ensure high customer satisfaction and respond to inquiries regarding service, products and account information.  CSR’s analyze and remedy dealer and consumer concerns using established Customer Service procedures. They support GU’s outside sales representatives by coordinating orders, product sample needs and other non-routine requests. They serve as the primary point of contact for all outside reps.
RESPONSIBILITIES

Accurate and timely processing of orders via phone, fax and email
Answer phones and interface with customers to ensure overall customer satisfaction
Ability to build and sustain positive customer relationships on behalf of GU
Provide product, service and account information to customers
Regular and accurate maintenance of customer accounts utilizing computer systems and software
Support marketing and sales departments by traveling to GU events 2-4 times per year

Frequent email communication and coordination with 3rd party shipping company 

SKILL/QUALIFICATIONS

College degree required.
Minimum of 1-2 years of previous customer service or sales administration experience desired
Must be able to work in a team environment to meet deadlines
Professional and courteous communication skills: by telephone, in person and in writing
Experience using database programs for order processing and data gathering
Experience with MS Dynamics NAV and Shopify a plus
Knowledge of MS Office and shipping company software (UPS, FedEx, etc)
Strong attention to detail to ensure accuracy of orders and overall customer satisfaction
Organized, flexible, able to follow instructions and receive feedback
Exercises good judgment within defined procedures and practices to determine appropriate actions and problem solve as needed
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1501 Lincoln Blvd.#1014 Venice, CA. 90291