Customer Service Representative
|Required Experience:||0 year(s)|
|Salary Range:||Not available|
Posted 2 days ago
PVH Canada, one of the largest global apparel companies with over $8 billion in revenues, owns the iconic CALVIN KLEIN, Tommy Hilfiger, Van Heusen, IZOD, ARROW, Speedo, Warner's and Olga brands and markets a variety of goods under owned and licensed brands. Here is your opportunity to join this leading organization and dynamic Customer Service Team as a Customer Service Representative for our Toronto based office!
The Customer Service Representative's main objective is to provide excellent customer service and full order management to a specified territory. This position receives and makes calls to and from clients, takes and enters customer orders, handles returns and order status inquiries, contacts clients regarding back orders and follow's up and resolves any customer concerns.
ESSENTIAL COMPETENCIES, DUTIES AND RESPONSIBILITIES (including but not limited to):
Enters orders into the database for merchandising to buy the line.
Assists Sales Team during market appointments.
Inputs weekly style selling information for tracking purposes.
Maintains shipping log for accessible information pertaining to account orders as well as maintain delivery schedules for key accounts.
Prepares paperwork necessary for cancellations & returns to vendor, etc.
Develops close ties with key accounts in Canada to understand their requirements, proposing solutions and providing service that exceeds expectations.
Collaborate with planning to order future bulks for independent accounts with predictions based on current orders and feedback from customers and sales reps.
Works closely with field sales reps in Canada to assist in maintaining and growing sales.
Reports as necessary to sales reps, customers and management.
Reviews P.O.'s for accuracy, review delivery schedules and bring any issues regarding orders to the attention of the appropriate persons.
Acts as liaison between the customer and the warehouse by preparing order tickets and making sure orders are complete.
1+ year of Inside Sales / Customer Service / Retail experience
Cegep diploma, administration or marketing.
Well versed in English both written and Spoken
Excellent telephone skills
Clear and effective communicator
Strong organizational and time management skills along with the ability to multi-task.
Team player with a willingness to learn
Computer literate with experience in MS Office and strong MS Excel skills; SAP an asset.