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New York, VT

Full-time | Customer Service

About the job


The Senior Manager of Advanced Analytics will contribute in a significant way to the development of a smart, successful practice that will add meaningful value to the PVH portfolio of brands. This role will help define, shape and build the companys analytical capabilities, approach and work product, build and manage a team of analysts, and partner across brands and business channels. As well, this role will both influence and improve the way in which our businesses communicate through the establishment of a new, shared language. Success in this role will depend upon a rigorous analytical approach, intellectual curiosity, a creative approach to addressing complex challenges, and the ability to balance clear, strategic thinking with pragmatic, sleeves-rolled-up engagement and action

KEY RESPONSIBILITIES & POINTS OF ACCOUNTABILITY
Manage an analytics team (local and India-based) with an eye to efficient, productive workload management
Help define standards & practices ranging from checks & balances to ensure accuracy and consistently, shared file systems, recurring reporting, and more
Establish and teach an approach to data analytics including the definition of KPIs that will then be utilized or leveraged by internal and external (i.e. agencies, consultants) resources
Develop and drive data & analytics in such a way as to influence decision-making across various functional areas
Analysis of large data sets in order to distill key insights to influence strategic decisions across brands, product categories, sales channels, and marketing messages
Effective communication of analytical findings such that key facts, insights and implications are clear and understood by those without analytics expertise; use of data visualization and other demonstration or description of information are important
Interpretation of data in a way that allows the facts and trends to form the basis for actionable recommendations
Responsible for both recurring analyses & reports to provide ongoing tracking or progress, and ad-hoc analyses to identify and size new opportunities
Active contribution to team discourse and decision-making with regard to developing standardized best practices to customer KPIs
Collaboration with immediate team members in order to determine the most accurate and compelling approaches in order to begin building organizational best practices
Collaboration with a wide variety of internal colleagues and stakeholders


REQUIRED EXPERIENCE & DESIRED ATTRIBUTES
Bachelor's Degree required, Masters in a quantitative field ideal
Four+years prior work experience in a combination of hands-on data analytics as well as analytics design and management
Facile in working with and organizing high volume, diverse data sets that include transactions, clickstream, survey, and other types of information
Proven ability to execute on common customer analytics needs including segmentation/classification, lifetime value, regression, associations rules analysis, text analytics (preferred), linear programming, and customer migration
Comfortable in a rapid response mode where information or answers are sourced from a database in a timely and thoughtful manner
Strong SQL skills including the ability to translate business questions into cogent, logical database queries and ensure quality output
Expertise and ability to teach R, Python, or a related statistical program language
Excellent verbal and written communication skills; ability to discuss complex information in an easy-to-understand manner with clear recommendations based on data
Strong analytical and critical thinking abilities
Motivated, resourceful self-starter
Positive, solution-oriented


REQUIRED EXPERIENCE & DESIRED ATTRIBUTES
Natural collaborator who enjoys being a part of a team and is able to teach team members how to collaborate most effectively with different stakeholders and partners
Comfortable navigating and balancing multiple viewpoints
Willingness to learn and try new approaches
Nimble and flexible when it comes to juggling multiple priorities, projects and deadlines
Adaptable and energized by change
Energetic and enthusiastic about the opportunity to build something
Mature, professional demeanor
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1501 Lincoln Blvd.#1014 Venice, CA. 90291