Specialist, IT, PVH China
|Required Experience:||0 year(s)|
|Salary Range:||Not available|
Posted 21 hours ago
Service desk support and PMO assistant for Shanghai office
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
IT Service Desk support, to provide general IT support to internal users with maintenance of desktop, laptop, network, VC system, IPT voice system.
Be responsible for the Project Management documentation and assistant works.
To provide POS Frontend, backend and other applications support for store users.
IT Assets Management
Communication with the office users, shops and franchisees.
Organizes and provide appropriate training to end-users.
Other IT support
QUALIFICATIONS & EXPERIENCE:
1-2 years of relevant working experience in Retail or IT service desk
Fluent speaking, reading and written English is preferred.
Solid knowledge of Microsoft Windows platform, Hardware, Software, Networking, IPT voice system.
Analytical and Problem-solving skills to troubleshoot complex and technical problems.
Knowledge in Project Management, PMP is preferred
Knowledge in ITIL, experience using ITSM Ticketing tools is preferred
Familiar with Microsoft Office software include Word and Powerpoint.
Strong customer service sense skill, excellent communication and interpersonal skills
Better to worked in a multination company
Education: Bachelor degree in Computer science, Information Technology or related majors