Temporary Store Systems Technical Helpdesk Associate- 7am-3:30pm shift- PVH Corp.
|Required Experience:||0 year(s)|
|Salary Range:||Not available|
Posted 11 days ago
PVH is deploying a transformational change to all of our North America retail stores, rolling out a new point of sale system. The Help Desk Associate provides first line resolution for all IT problems reported by PVH retail stores for this new point of sale system.
This position is5 days/week from 7am-3:30pm. Must be willing to work weekends and weekdays.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
Provide technical assistance and support over the phone for incoming queries and issues related to Point-of-Sale related computer systems, software, and hardware.
Keep records of all conversations in a call center database in a detailed manner
Troubleshoot basic network topologies and wireless infrastructures
Escalate outstanding problems to the appropriate IT resource for resolution
Provides additional assistance or information to the IT Technical resource working on the escalated problem
Follow up with customers to ensure issue has been resolved
Maintain frequent communication with Supervisors to ensure they are aware of any unusual chronic or critical problems
Diagnose and perform minor repairs to Point-of-Sale equipment
Stage and configure software for register and backoffice PC's
Produce daily & monthly reports for sales polling, inventory, traffic counter, and other Help Desk related issues
Must be willing and available to work off-hours and holidays during which company business is conducted
Opportunity to learn all technical aspects of a retail environment for a career in I.T. Working knowledge of PC hardware and retail experience at the store level.
College degree preferred.
Technical understanding and working knowledge of hardware troubleshooting and basic computer network knowledge
Strong written, verbal, interpersonal and communication skills; detail-oriented and a team player.