PVH Corp:
Customer Service Professional Job in Amsterdam, VT
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
Closed
Amsterdam, VT
Full-time
About the job
About our PVH Ecommerce division:
At PVH we are transforming the fashion industry by breaking conventions every single day. We are always exploring ways to bring the industry forward and constantly accelerating the pace in which we do business.
\n
\nThe Ecommerce division is part of the Omnichannel hub at PVH and is responsible for managing the European own and operated tommy.com and calvinklein.com sites across all European markets. The team operates all necessary functions to manage the Ecom business end-to-end. Both brands are growing in a fast pace and have very ambitious growth targets for the coming years. The team consists of approx. 100+ people and will continue growing significantly. The team is proud of its diverse cultural backgrounds and nationalities and are all highly motivated and talented as well as inspiring to work with.
What does your team do within PVH Ecommerce?
The Customer Service team consists of six talented professionals that support the growth of our websites tommy.com and calvinklein.com through ensuring great customer service to our B2C customers. They work closely with our outsourced call centre agents to solve complex queries and work on projects to optimize processes.
\n
Your role at PVH:
You will handle exceptional cases escalated by the call centre agents and second line support, by communicating effectively and applying your judgement and decision making. You will proactively identify and in cooperation with the team, close gaps in the processes. You will own problem resolution and report back to the business. By building a strong relationship with the call centre, you will proactively and regularly inform them about issues, system & policy changes, upcoming initiatives & campaigns, etc. You will also work on ad hoc projects in order to improve consumer experience as well as share best practices and contribute towards building a supportive team environment.
\n
What we are looking for:
We are looking for an energetic and collaborative team member, with around 3 years of excellent customer service experience or strong transferrable skills. We would love you to already have worked in ecommerce or retail. More importantly you are passionate about delivering the wow experience to our customers and think outside the box to solve complex queries. You thrive on managing small to medium projects in a dynamic work environment and have a proactive attitude as well as willingness to get involved in all aspects of the eCom business with a hands-on, can-do mentality! Your English written and verbal communication skills are impeccable as you will represent our brands to consumers and if you have an additional language that would be a big plus. We need you to also be flexible and happy to visit our call center, based in Lisbon, from time to time as well as be on call every 4-5 Saturdays.
\n
We offer you:
\nA challenging position in a growing team with a strong start-up mentality
\nCompetitive salary with benefits such as reimbursed commuting expenses, 25 days annual leave, discount on your mandatory Dutch Health Insurance and a pension plan
\nState-of-the-art campus facilities
\nAll-you-can-eat healthy lunches and amazing events
\nWide range of courses at PVH University to satisfy your learning appetite
\nAmbitious, curious and fun colleagues
\nInternational working environment
\n\n
"
At PVH we are transforming the fashion industry by breaking conventions every single day. We are always exploring ways to bring the industry forward and constantly accelerating the pace in which we do business.
\n
\nThe Ecommerce division is part of the Omnichannel hub at PVH and is responsible for managing the European own and operated tommy.com and calvinklein.com sites across all European markets. The team operates all necessary functions to manage the Ecom business end-to-end. Both brands are growing in a fast pace and have very ambitious growth targets for the coming years. The team consists of approx. 100+ people and will continue growing significantly. The team is proud of its diverse cultural backgrounds and nationalities and are all highly motivated and talented as well as inspiring to work with.
What does your team do within PVH Ecommerce?
The Customer Service team consists of six talented professionals that support the growth of our websites tommy.com and calvinklein.com through ensuring great customer service to our B2C customers. They work closely with our outsourced call centre agents to solve complex queries and work on projects to optimize processes.
\n
Your role at PVH:
You will handle exceptional cases escalated by the call centre agents and second line support, by communicating effectively and applying your judgement and decision making. You will proactively identify and in cooperation with the team, close gaps in the processes. You will own problem resolution and report back to the business. By building a strong relationship with the call centre, you will proactively and regularly inform them about issues, system & policy changes, upcoming initiatives & campaigns, etc. You will also work on ad hoc projects in order to improve consumer experience as well as share best practices and contribute towards building a supportive team environment.
\n
What we are looking for:
We are looking for an energetic and collaborative team member, with around 3 years of excellent customer service experience or strong transferrable skills. We would love you to already have worked in ecommerce or retail. More importantly you are passionate about delivering the wow experience to our customers and think outside the box to solve complex queries. You thrive on managing small to medium projects in a dynamic work environment and have a proactive attitude as well as willingness to get involved in all aspects of the eCom business with a hands-on, can-do mentality! Your English written and verbal communication skills are impeccable as you will represent our brands to consumers and if you have an additional language that would be a big plus. We need you to also be flexible and happy to visit our call center, based in Lisbon, from time to time as well as be on call every 4-5 Saturdays.
\n
We offer you:
\nA challenging position in a growing team with a strong start-up mentality
\nCompetitive salary with benefits such as reimbursed commuting expenses, 25 days annual leave, discount on your mandatory Dutch Health Insurance and a pension plan
\nState-of-the-art campus facilities
\nAll-you-can-eat healthy lunches and amazing events
\nWide range of courses at PVH University to satisfy your learning appetite
\nAmbitious, curious and fun colleagues
\nInternational working environment
\n\n
"