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PVH is deploying a transformational change to all of our North America retail stores, rolling out a new point of sale system. The Help Desk Associate provides first line resolution for all IT problems reported by PVH retail stores for this new point of sale system.
This position is 4 days/ week (Sunday- Wednesday) from 8pm- 6am.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
Provide technical assistance and support over the phone for incoming queries and issues related to Point-of-Sale related computer systems, software, and hardware.
Keep records of all conversations in a call center database in a detailed manner
Troubleshoot basic network topologies and wireless infrastructures
Escalate outstanding problems to the appropriate IT resource for resolution
Provides additional assistance or information to the IT Technical resource working on the escalated problem
Follow up with customers to ensure issue has been resolved
Maintain frequent communication with Supervisors to ensure they are aware of any unusual chronic or critical problems
Diagnose and perform minor repairs to Point-of-Sale equipment
Stage and configure software for register and backoffice PC's
Produce daily & monthly reports for sales polling, inventory, traffic counter, and other Help Desk related issues
Must be willing and available to work off-hours and holidays during which company business is conducted
Opportunity to learn all technical aspects of a retail environment for a career in I.T. Working knowledge of PC hardware and retail experience at the store level.
College degree preferred.
Technical understanding and working knowledge of hardware troubleshooting and basic computer network knowledge
Strong written, verbal, interpersonal and communication skills; detail-oriented and a team player.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicants current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH