PVH Corp:
Manager, Distribution Systems Support - PVH Corp. Job in Palmetto, VT
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Palmetto, VT
Full-time | Information Technology
About the job
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POSITION SUMMARY:
Perform the role of Manager Distribution Systems Support for activities related to the support, maintenance and enhancement of logistics based execution systems and applications.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
Manage and lead the resources responsible for the daily support and maintenance of the PVH distributions systems in North America
Perform technical support role providing diagnosis, root cause analysis and resolution of issues including but not limited to:
Break-fix issues related to the Warehouse Management (WM) or Warehouse Controls (WCS) Systems
Configuration support for both the WM and WCS systems
Interface monitoring and issue resolution across WCS and WM related integration points
Provide subject matter expertise across the WM and WCS systems and technical environments
Ensure compliance with PVH standards and guidelines utilized for systems support and maintenanceWeekly/monthly reporting to management against KPIs
Training and onboarding of new reports
Mentor and coach team members, identifying and/or creating ongoing development opportunities for each team member
Serve as escalation point for issues of varying complexity
Serve as point of contact to DC management for issues impacting daily production
Serve as point of contact to Sr IT and Logistics management for critical outages related to the WM or WC systems
Develop in depth technical and business knowledge related to the PVH Logistics based applications and interfacesDevelop working relationships with key logistics resources to understand business and operational needs
Actively pursue opportunities to increase knowledge and expertise on the WM and WCS applications
________________________________________________________________
QUALIFICATIONS & EXPERIENCE:
Experience:
5+ years experience managing technical support resources in a warehouse systems environment
7 plus years hands on technical experience with Manhattan Associates WMi application
7 plus years experience related to warehouse automation systems integration
Experience with formal support management applications/tools highly preferred
Proficient with ISeries based data analytic tools such as Query, SQL and DBU
Strong knowledge and experience related to OS400 and DB2 functionality
Experience with ILE RPG code as part of root cause analysis highly preferred
Working knowledge of the MS Office Suite (Outlook, Word, Excel, PowerPoint)
Experience with MS Project Management preferred
Education:
BS in Supply Chain, Engineering, IT or related work experience required
Skills:
Strong leader with ability to manage and motivate others
Ability to work independently and as part of a team
Strong analytical skills
Attention to detail and follow-up
Ability to work under pressure and meet deadlines
Strong written and communication skills
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicants current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH
"
POSITION SUMMARY:
Perform the role of Manager Distribution Systems Support for activities related to the support, maintenance and enhancement of logistics based execution systems and applications.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
Manage and lead the resources responsible for the daily support and maintenance of the PVH distributions systems in North America
Perform technical support role providing diagnosis, root cause analysis and resolution of issues including but not limited to:
Break-fix issues related to the Warehouse Management (WM) or Warehouse Controls (WCS) Systems
Configuration support for both the WM and WCS systems
Interface monitoring and issue resolution across WCS and WM related integration points
Provide subject matter expertise across the WM and WCS systems and technical environments
Ensure compliance with PVH standards and guidelines utilized for systems support and maintenanceWeekly/monthly reporting to management against KPIs
Training and onboarding of new reports
Mentor and coach team members, identifying and/or creating ongoing development opportunities for each team member
Serve as escalation point for issues of varying complexity
Serve as point of contact to DC management for issues impacting daily production
Serve as point of contact to Sr IT and Logistics management for critical outages related to the WM or WC systems
Develop in depth technical and business knowledge related to the PVH Logistics based applications and interfacesDevelop working relationships with key logistics resources to understand business and operational needs
Actively pursue opportunities to increase knowledge and expertise on the WM and WCS applications
________________________________________________________________
QUALIFICATIONS & EXPERIENCE:
Experience:
5+ years experience managing technical support resources in a warehouse systems environment
7 plus years hands on technical experience with Manhattan Associates WMi application
7 plus years experience related to warehouse automation systems integration
Experience with formal support management applications/tools highly preferred
Proficient with ISeries based data analytic tools such as Query, SQL and DBU
Strong knowledge and experience related to OS400 and DB2 functionality
Experience with ILE RPG code as part of root cause analysis highly preferred
Working knowledge of the MS Office Suite (Outlook, Word, Excel, PowerPoint)
Experience with MS Project Management preferred
Education:
BS in Supply Chain, Engineering, IT or related work experience required
Skills:
Strong leader with ability to manage and motivate others
Ability to work independently and as part of a team
Strong analytical skills
Attention to detail and follow-up
Ability to work under pressure and meet deadlines
Strong written and communication skills
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicants current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH
"