Manager Ecommerce Operations

PVH Corp

Multiple Locations


0 year(s)
Full-Time
N/A


Job Description
<p><b>About PVH Corp.</b></p><p>PVH is one of the most admired fashion and lifestyle companies in the world. We power brandsthat drive fashion forward for good. Our brand portfolio includes the iconic<i>CALVIN KLEIN,TOMMY HILFIGER,Van Heusen,IZOD, ARROW,Warners,Olga</i>and<i>Geoffrey Beene</i>brands, as well as the digital-centric<i>True&Co.</i>intimates brand. We market a variety of goods under these and other nationally and internationally known owned and licensed brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That's the Power of Us. Thats the Power of PVH.</p><p></p><p><b>The Team</b></p><p>The Ecommerce (Ecom) Team is responsible for managing the European own and operated tommy.com and calvinklein.com sites across all European markets. The team operates all necessary functions to manage the Ecom business end-to-end. Both brands are growing in a fast pace and have very ambitious growth targets for the coming years. The team consists of approx. 125+ people and will grow significantly until the end of the year. Furthermore, team members are of various cultural backgrounds and nationalities, all highly motived and skilled as well as inspiring to work with.</p><p>As the own and operated Ecom business is one of the main growth opportunities for both brands, there is a high focus in the organization to support the Ecom growth. One of the key pillars is to drive a more data decision driven culture within the team. Thus, we want to scale up our analytical capabilities. In addition, there are lots of projects running covering the entire Ecom value chain which will improve e.g. operational processes, bring innovations and new features, and investigate new market and business model opportunities.</p><p></p><p><b>The Position</b></p><p>We are looking for an Ecommerce Operations Manager who leads the Operational roadmap resulting in excellent operational processes and a competitive advantage for the Tommy Hilfiger and Calvin Klein Ecom business. As Operations teamlead youll manage the Operations Logistics and Payments teams. Both Operations teams are working closely together with the Ecommerce Customer service team, elevating the Customer Expierence by improving the operational processes. As the Operations manager you drive our mission to have the Best Post Purchase expierence in the market.</p><p></p><p><b>Key Responsibilities:</b></p><ul><li><span>Responsible for developing and executing the Ecommerce Operations Strategy inline with the overall Ecommerce Strategy.</span></li><li><span>Manage and develop a team of around 8 people.</span></li><li><span>Collaborate with technical teams and Product Owners to d</span>rive ongoing improvement of operational processes to deliver efficiencies, ensuring consistency across the entire operation and minimizing time spent on processes allowing for more time to maximize sales opportunities.</li><li><span>Be an Ecommerce Operations champion for the team and develop the payments team.</span></li><li><span>Be the go-to person for the Partner Program Managers.</span></li><li><span>Contribute insight into the strategic direction of the Ecom team through understanding of the complexity of all different aspects of the business.</span></li><li><span>Responsible for managing the order and return flow from a logistics and finance perspective.</span></li><li><span>Logistics carrier set-up based on country preference, benchmarking, and cost versus benefit strategy.</span></li><li><span>Develop knowledge of possible back end logistics systems that support, conversion, exchanged customer lifetime cycle and return processes.</span></li><li><span>Responsible for coordinating and managing the relationship with the warehouse.</span></li><li><span>Responsible for all logistics customer Post Purchase touchpoints.</span></li><li><span>Responsible for coordinating and managing the relationship with the external vendors.</span></li><li><span>Responsible for improving and optimizing the order and return flow from a logistics and finance perspective through the use of contemporary innovations, new systems and procedures.</span></li><li><span>Resolve shop issues and problems with the Ecommerce Platform Manager, seeking best practice to achieve a solution without adding further complexity to processes or systems operation.</span></li><li><span>Work with Analytics team to enhance the Calvin Klein and Tommy Hilfiger Ecom shops and increase revenue and profitability.</span></li><li><span>Lead and drive operational projects and OKRs as required in the development of the departmental objectives.</span></li></ul><p></p><p><b>The Ideal Candidate:</b></p><ul><li><span>5+ years of expereince in Ecommerce Operations and technical Project Management within the Retail/ Fashion industry. </span></li><li><span>Understanding of Ecommerce fulfilment process and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction.</span></li><li><span>Knowledge of logistics as well as payment processing operations.</span></li><li><span>Inspiring Team Management experience.</span></li><li><span>Ability to effectively coach colleagues and communicate with senior management.</span></li><li><span>Great stakeholder management and relationship building skills with external and internal partners</span></li><li><span>Ability to plan, prioritize and manage multiple projects and deliver to tight deadlines</span></li><li><span>Passionate about generating new solutions and defining strategies</span></li><li><span>Accountable and responsible</span>mindset</li></ul><p></p><p><b>What You Can Expect From Us:</b></p><ul><li>A beautiful state-of-the-art Campus, complete with our very own People's Place Gym and People's PlaceCafs</li><li>A companyculturethat fostersdevelopment, offering training and learning opportunities through our very own PVH University</li><li>An international environment which respects diversity, equality, and individuality</li><li>Asmart work programthatempowers our associates to work at their preferred location within a flexible schedule</li><li>A chance to unwind with weekly social activities</li></ul><p><br />Please include a cover letter with your application. We would love to know why this is THE role for you!</p><p></p><p><b><i>COVID-19 and Working at PVH</i></b></p><p><i><span>As we continue to navigate the impact of</span>COVID<span>-19 and look ahead to shaping our new ways of working, the health, safety and well-being of our associates remains our #1 priority. This means all of our teams, including HR, work a bit differently• .</span> Our Recruiting process is conducted remotely, primarily via phone and video calls. New hires will be welcomed through an adapted, at-home onboarding program. Equipment will be delivered safely to your front doors.<br /><br />