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Düsseldorf, VT

Full-time | Information Technology

About the job

<p>Since its foundation in 1881, PVH (Philips-Van-Heusen) has developed into one of the largest textile groups with more than 30,000 employees worldwide.<br />Led by the premium brands TOMMY HILFIGER & CALVIN KLEIN, we have a diverse portfolio of international fashion brands.<br />As the largest European sales organization, PVH Ger+ is responsible for a total of 13 countries.</p><p><br />We are looking for a <b>Manager Organizational Productivity Tools (m/f/d</b>)to join our headquarters in Dsseldorf's Media Harbour.</p><p>As a part of our local Business Technology team, you will identify and understand user needs by translating operational needs into technical requirements as well as<br />establishing training programs to ensure applications are used in the right way and in the right context.<br /><br />Why? Because organizational productivity based on outstanding user experience is a key success factor within a remote working environment.</p><p><br />YOUR RESPONSIBILITIES:</p><ul><li>Understand and define technical and operational user needs based on interviews, tickets and incidents analysis</li><li>Conduct surveys to monitor performance status and areas of improvements</li><li>Create/maintain tool landscape to ensure transparency and availability of applications</li><li>Translate business needs into operational improvement/training context</li><li>Establish, conduct and review user training programs appropriate to the skills needed</li><li>Implement user experience KPI's to monitor organizational productivity (e.g. Digital Employee Experience Score)</li><li>Ensure that the learning environment and resources support learner needs</li><li>Support the local Service Desk team to frequently review service levels and establish new standards<br /></li></ul><p>YOUR BACKGROUND:</p><ul><li>University Degree in Business Psychology or comparable qualification</li><li>Work experience in a comparable role</li><li>Experience with UX design of web apps is an advantage</li><li>Hands-on mentality and strong implementation skills</li><li>Ability to translate operational needs into technical solutions</li><li>Tech affinity and passion for digital trends</li><li>Design Thinking Skills of advantage</li></ul><p></p><p>WE OFFER:</p><p>Exciting career and development opportunities in an internationally successful company as well as an attractive and dynamic environment.<br />As a sustainable company, we bear responsibility for a healthy work-life balance for our employees.<br />Regular employee events and charity campaigns are part of our strong and cordial corporate culture. You can find a small impression <a href="https://vimeo.com/356349534" target="_blank">here</a>.</p><div><div><div><p></p></div></div></div>","industry":"Retail"
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