<p><i>About</i><b> THE ROLE</b></p><p></p><p>The wholesale operations team is ultimately responsible for delivering the highest level of service ensuring our customers receive their goods on time, every time and in the most efficient way. The team are essential to the PVH wholesale business, they are a central point for communication, managing and influencing a wide variety of stakeholders internally and externally in order to deliver operational excellence.</p><p>The team are an ambitious, motivated and focused group of people all working hard to achieve the departments vision, to be the best wholesale operations team in the industry. There is no better time to join them.</p><p>Reporting in to the Wholesale Operations Manager the Key Account Specialist has full accountability for order book management and shipping against target for UK key accounts across both brands.</p><p>Responsibilities include:</p><ul><li>Key point of contact for our key account customers.</li><li>Facilitate weekly order book management meetings with the sales team to go through the delivery and financial status of the customers Order Book.</li><li>Monitor the Order Book in order to meet your company targets and objectives as well as customers expectations.</li><li>Maintenance of customers master data.</li><li>Ensure all Forward orders placed by the sales team have been transmitted correctly by checking the price list, currency and minimum order quantities by delivery date.</li><li>Monitor all orders that come through EDI.</li><li>Enter and check customers purchase orders when necessary identifying and reporting any discrepancies that could affect the business.</li><li>Liaise with the warehouse and directly with the carriers: DHL and AMG, to ensure that the correct packing, labelling and delivery criteria are followed for all customers.</li><li>Work closely with the warehouse in order to monitor the picking, packing and shipping process for all customers.</li><li>Organise and monitor all bookings, apply for MDAs and ASNs for the customers that require it.</li><li>Compile and transmit delivery up-dates on a weekly basis.</li><li>Manage and resolve all the customer discrepancies' on deliveries: shortages/overs.</li><li>Manage all faulty good queries raised by customers.</li><li>Place all stock/ markdown orders on behalf of the Sales Team.</li><li>Work closely with the Credit Control department in order to look into all the debit notes and disputes raised by customers.</li><li>Ensure deadlines are met and general administration is completed as required by the Wholesale Operations Manager and Head of Operations.</li><li>Ensure the filing system is organised and up to date, making it easily accessible for reference by other departments at PVH.</li></ul><p></p><p><i>About</i> <b>YOU</b></p><ul><li>You'll have previous experience working within fashion, wholesale or retail logistics in a similar role /with e-commerce accounts.</li><li>Previous experience in SAP is preferred.</li><li>You'll have intermediate/advanced Excel skills and experience of manual and computerised filing systems.</li><li>You'll have experience on working with EDI accounts.</li><li>You'll be highly analytical and data driven.</li><li>Youll have strong stakeholder management skills and the ability to build relationships with ease.</li><li>Youll be a commercially astute and confident decision maker, communicating with impact across all levels.</li><li>You will work well with change, being able to quickly adapt and work with pace.</li></ul><p></p><p><i>About </i><b>WHAT WE OFFER </b></p><p></p><p>At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates both at home and at work.</p><p></p><p>PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</p>"