Ju-Ju-Be, Intl:
Customer Service Representative Job in Irvine, CA
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Closed
Irvine, CA
Full-time | Customer Service, Marketing, Retail, Retail - Management, Sales - Inside
$22 - $26 annual
About the job
It takes a super special person to pick up the phone and be instant friends with the person on the other end of the line. But that’s what Ju-Ju-Be is all about! In this exciting position, you’ll get to be one of the voices of Ju-Ju-Be. When anyone calls, emails, Facebooks us, or contacts the company, you get to respond and make them happy. You’ll spend time resolving customer concerns, helping push out information, working on returns and warranties, being excited with new customers on Facebook, and generally making our customer service awesome. Having knowledge of social media or some good computer skills will help catch our eye. In a small team, fast paced environment, no two days will be alike.
The Customer Service Representative is responsible for responding to a high volume of B2C customer service inquiries and ensuring that timely and satisfactory responses are given to all inbound requests. The Customer Service Representative monitors all channels for contacting the company, including email, phone, social media and in-person requests.
- Answer phones, emails, Facebook and other social media requests in a timely manner. Track all contacts through Zendesk to resolution.
- Have a genuine and real experience with the customer. Warmth and sincerity go a long way.
- Demonstrate ownership, accountability and initiative in all tasks, large or small.
- Establish sense of urgency and ability to balance calls, tasks and offer help to other team members.
- Using catalogs, product, web and the team, make yourself the expert in Ju-Ju-Be product.
- Work with customers on Warranty Return and Repair issues to satisfy customer requests in line with company policies.
- Ensure that order related CSR issues are handled by Ju-Ju-Be’s warehouse and that the customer experience is optimal.
- Continually research CSR best practices from other companies and implement new programs, metrics, and reports on a regular basis.
- Meet or exceed CSR KPI metrics, including time and level of response, accuracy and customer satisfaction evaluations.
- Opportunities for growth are abundant.
The Customer Service Representative is responsible for responding to a high volume of B2C customer service inquiries and ensuring that timely and satisfactory responses are given to all inbound requests. The Customer Service Representative monitors all channels for contacting the company, including email, phone, social media and in-person requests.
- Answer phones, emails, Facebook and other social media requests in a timely manner. Track all contacts through Zendesk to resolution.
- Have a genuine and real experience with the customer. Warmth and sincerity go a long way.
- Demonstrate ownership, accountability and initiative in all tasks, large or small.
- Establish sense of urgency and ability to balance calls, tasks and offer help to other team members.
- Using catalogs, product, web and the team, make yourself the expert in Ju-Ju-Be product.
- Work with customers on Warranty Return and Repair issues to satisfy customer requests in line with company policies.
- Ensure that order related CSR issues are handled by Ju-Ju-Be’s warehouse and that the customer experience is optimal.
- Continually research CSR best practices from other companies and implement new programs, metrics, and reports on a regular basis.
- Meet or exceed CSR KPI metrics, including time and level of response, accuracy and customer satisfaction evaluations.
- Opportunities for growth are abundant.