Ju-Ju-Be, Intl:
EDI Specialist / B2B Customer Service Representative Job in Irvine, CA
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
Closed
Irvine, CA
Full-time | Accounting, Customer Service, Finance, Operations
About the job
In a super fun, fast-paced, small business environment, the new position of EDI Specialist / B2B Customer Service at JU-JU-BE will offer key support to the Sales and Operations Departments. You will report to the Director of Operations and be the lead contact for EDI management and Sales Support. You will also develop well documented process and procedures for the company as well as daily problem solving for when those procedures don’t meet the needs of the organization. The position is full time and based at Ju-Ju-Be headquarters in Irvine, California.
EDI Specialist / B2B Customer Service Representative
- Manage accounts that transmit orders via EDI (Electronic Data Interchange).
- Daily communication with Sales Representatives, Sales Management, Allocation and Production/Sourcing Departments
- Process all EDI purchase orders and analyze for discrepancies, variances or errors.
- Review and process specific EDI Documents: 860, 870, 855, 810, 856.
- Confirm all purchase orders being processed in compliance with our approved Vendor Guides.
- Run daily and weekly reports to ensure purchase orders are shipping on time
- Communicate product delays, style changes, shortages to Sales Representatives
- Review Return and Defective Item requests to ensure proper authorization is being obtained prior to processing.
- Update 846 (inventory feeds for specific customers)
- Maintain bulk orders to ensure units are being consumed or cancelled
- Upload UPC’s in GXS catalogs
- Answer phones, emails, tracking all contacts through Zendesk to resolution.
- Demonstrate ownership, accountability and initiative in all tasks, large or small.
EDI Specialist / B2B Customer Service Representative
- Manage accounts that transmit orders via EDI (Electronic Data Interchange).
- Daily communication with Sales Representatives, Sales Management, Allocation and Production/Sourcing Departments
- Process all EDI purchase orders and analyze for discrepancies, variances or errors.
- Review and process specific EDI Documents: 860, 870, 855, 810, 856.
- Confirm all purchase orders being processed in compliance with our approved Vendor Guides.
- Run daily and weekly reports to ensure purchase orders are shipping on time
- Communicate product delays, style changes, shortages to Sales Representatives
- Review Return and Defective Item requests to ensure proper authorization is being obtained prior to processing.
- Update 846 (inventory feeds for specific customers)
- Maintain bulk orders to ensure units are being consumed or cancelled
- Upload UPC’s in GXS catalogs
- Answer phones, emails, tracking all contacts through Zendesk to resolution.
- Demonstrate ownership, accountability and initiative in all tasks, large or small.