Ju-Ju-Be, Intl:
Sales Operations Coordinator Job in Irvine, CA
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Irvine, CA
Full-time | Accounting, Customer Service, Operations, Warehouse
About the job
Ju-Ju-Be has a great opportunity for an experienced and motivated Sales Operations Coordinator to join our Operations team. This in-house role will allow you to work independently and as a team to process wholesale customer orders while working to achieve the highest level of support, order fulfillment, and service level to internal teams, sales reps and major retail and specialty accounts. You will act as a critical liaison between Sales, Operations, and key wholesale accounts to ensure on time shipping and order accuracy and fulfillment and seamless client experiences.
Responsibilities:
- Manages orders from entry to shipping, ensuring orders are fulfilled and shipped on time
- Responsible for updating and revising orders as requested and in a timely manner
- Tracking product flow against order shipping dates; partner with planning and production to achieve on-time shipping. Communicating any delays or issues to Sales.
- Partnering with the Credit department to assist in resolving any non-shippable orders due to credit holds
- Analyzes and resolves customer concerns based on established procedures
- Supports Sales in building relationships directly with the buyers, to be able to communicate and resolve issues quickly and directly with them, and act as a main point of contact when Sales Reps are unavailable
- Ability to quickly learn ERP system to generate reports and review data that is critical in supporting Sales and processing customer requests
- Understanding of corporate processes, and adherence to established policies and procedures
- Professional and efficient communication with Sales, Operations and customers, as well as many corporate departments
- Sample Order Coordination
- Weekly Sales Meeting prep
- Off-price inventory preparation and margin analysis
- Tradeshow prep and possible attendance
- Events and in-store training
Requirements
- Domestic wholesale experience preferred, international a plus
- Previous knowledge and experience with Full Circle ERP and EDI
- Strong MS office required with an emphasis on MS excel and Outlook
- Minimum 2-year experience in similar capacity or customer service role
Responsibilities:
- Manages orders from entry to shipping, ensuring orders are fulfilled and shipped on time
- Responsible for updating and revising orders as requested and in a timely manner
- Tracking product flow against order shipping dates; partner with planning and production to achieve on-time shipping. Communicating any delays or issues to Sales.
- Partnering with the Credit department to assist in resolving any non-shippable orders due to credit holds
- Analyzes and resolves customer concerns based on established procedures
- Supports Sales in building relationships directly with the buyers, to be able to communicate and resolve issues quickly and directly with them, and act as a main point of contact when Sales Reps are unavailable
- Ability to quickly learn ERP system to generate reports and review data that is critical in supporting Sales and processing customer requests
- Understanding of corporate processes, and adherence to established policies and procedures
- Professional and efficient communication with Sales, Operations and customers, as well as many corporate departments
- Sample Order Coordination
- Weekly Sales Meeting prep
- Off-price inventory preparation and margin analysis
- Tradeshow prep and possible attendance
- Events and in-store training
Requirements
- Domestic wholesale experience preferred, international a plus
- Previous knowledge and experience with Full Circle ERP and EDI
- Strong MS office required with an emphasis on MS excel and Outlook
- Minimum 2-year experience in similar capacity or customer service role