Inside Sales Professional

Santa Fe Springs California
Required Experience: 4 year(s)
Employment Type: Full-Time
Salary Range: $55000.00 - $75000.00 per Year
Posted 8 days ago
Job Description
The Sales Professional will be responsible for responding to inbound contact with existing customers, facilitating orders and following up on order timelines. The Sales Professional must have experience and understanding of wheel fitments for popular trucks, SUVs, and UTVs.

The secondary focus is to explain technical product or service information to customers, contact customers to promote products or services, recommend products to customers and answer customer questions and advise them about products or services. The Sales Professional is also responsible for order entry and maintenance of customer account information.

Key Job Responsibilities:
• Learn new products and systems and education customers on their use and application
• Handle inbound calls in a call center environment
• Process customer order entries and track orders through to completion
• Update customer information in the company contact database
• Perform day to day tasks with solid organizational and multitasking skills to accomplish objectives
• within deadlines
• Provide quality customer service within a team environment under pressure in a changing
• environment
• Process and update purchase orders
• Attend events to promote company products while answering product related questions from potential customers

Essential Skills and Attributes:
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Negotiation — Bringing others together and trying to reconcile differences
• Maintains customer service focus throughout interactions with internal and external business partners
• Must be able to work irregular hours, including early mornings, evenings and weekends
• Ability to work independently with minimal supervision, as well as part of a team
• Excellent verbal and written communication skills and the ability to make decisions independently
• Strong organizational and project management skills
• Self-starter can seek out needs and information without directives
• Shares information and provides an atmosphere conducive to teamwork and collaboration
• Open to exploring new ideas and strategies
Job Requirements
• Must be eligible to work in the United States without sponsorship
• Must have good English written and verbal communication skills
• 2+ years’ wheel & tire sales experience
• Excellent Microsoft Office skills
• Strong computer skills and understanding of spreadsheet software
• Self-motivated and comfortable working with little to no direction
• Excellent project management skills; ability to execute multiple projects simultaneously and meet tight deadlines
Small tactical marketing team with ownership that believes in great marketing.
Profit sharing, Medical, 401k with matching, annual bonus, travel, and no red tape