Email Technical Analyst

Park City Utah
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 12 days ago
CEO Pledge

The Email Analyst is responsible for being the resident expert for all email technologies, primarily focused on our email service provider (ESP). The core responsibilities include technical troubleshooting , tool maintenance and upgrades, recommending solutions to complex email strategy execution, complex workflow configuration, and leveraging the ESP to implement new tools and tactics. This is a highly collaborative position. You’ll work with multiple departments across the organization including marketing analytics, engineering and data science About the Job: Build complex workflows across multiple systems Automate common lifecycle moments (abandon cart reminders for example) Troubleshoot coding issues and bugs relating to marketing automation Proactively define and communicate risks with email team and upper management Manage marketing automation operations Interface with the data science team on affinity and clustering modeling Leverage ESP to implement new features and tactics. Train the email team on how to best integrate these tools and tactics into their email strategies Provide a regular cadence of reporting on the current health of the systems and status of improvement projects Work closely with multiple departments on challenging ESP integrations About You: 2-3 years marketing automation software support experience Proficient in HTML, CSS, Javascript, C++, and Python. Advanced experience with email service providers (Adobe Campaign a strong plus) Must possess an acute attention to detail Strong organizational and time management skills Demonstrated ability to handle multiple projects successfully under tight deadlines Ability to collaborate across multiple departments in multiple disciplines Utilize strong communication skills to inform email team of status of issues or projects and to resolve conflict where confusion may arise About Backcountry Our mission is to connect people to their passions. Our five online stores—Backcountry, Competitive Cyclist, MotoSport, Bergfreunde, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content. We take this concept seriously, both personally and professionally, which for employees translates to careers with growth potential and the ability to take ownership and make an impact daily. Perks such as an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office make for a fun work environment. Backcountry employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors. Benefits include medical, dental, vision, and disability & life insurance, paid maternity and paternity leave, 401(k) matching, and Flexible Spending or Health Savings Accounts.