Seasonal Gearhead (Customer Service and Sales) - $15.00/hr

Backcountry.com

West Valley City Utah


0 year(s)
Full-Time
N/A


Job Description
This role requires someone who is passionate about getting outside and enjoys sharing that passion with others! You’ll be expected to provide next-level service and problem solving to deliver a best-in-class customer experience across multiple contact channels. As a Gearhead, you’ll help take our customer’s outdoor experience from good to great by recommending all of the right products for their pursuits.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Handle customer contacts which involves answering gear questions, placing orders and account help through online chat, phone, email and SMS
• Help customers choose the best gear for their needs and enter orders directly into our system
• Assist customers with navigating our web sites, including product filters, policy pages and other self-service features
• Recommend add-on items and relevant services to ensure an excellent outdoor experience for our customers
• Represent Backcountry’s core values through caring intensely about our customers, encouraging outdoor participation and inspiring others
• Solve all problems with a customer-first mentality and out of the box thinking when required

QUALIFICATIONS, SKILLS & ABILITIES:

• High School Diploma or equivalent
• Minimum of six months service/sales experience in any industry is preferred
• Solid skills with Microsoft Office (Word, Excel, Exchange etc.)
• Strong Communication skills (Verbal and Written)
• Strong ability to multitask
• Proactive mindset and creative problem solving skills
• Strong Time Management ability
• Ability to type 30+ WPM

PHYSICAL DEMANDS, VISUAL ACUITY & WORKING ENVIRONMENT:

• The employee is regularly required to talk and hear
• The employee is frequently required to sit, stand and walk
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus
• The noise level is the work environment is usually moderate

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.