Ski/Snowboard Technician (Customer Service and Rental Services)
MARTY’S RENTAL SHOP - CUSTOMER SERVICE AND RENTAL SERVICES • PARK CITY, UTAH
This role requires someone who is passionate about getting outside and enjoys sharing that passion with others! You’ll be expected to provide next-level service and problem solving to deliver a best-in-class customer experience. We are seeking a ski/snowboard technician and gearhead to assist guests with ski and snowboard rental equipment, tuning, and retail purchases. As a gearhead, you’ll be someone who is comfortable speaking with and engaging with customers and recommending the right gear to pursue their passions in the outdoors.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Acknowledge customers quickly and courteously and assist them on the retail floor and register.
Spend time at the Marty's rental location as well as the Backcountry retail store in Kimball Junction helping customers with a variety of products.
Recommend ski/board length and make sure bindings are set correctly for skill level as well as properly fit quests with rental boots for skiing and/or snowboarding
Provide recommendations for customer hard good and soft good purchases.
Serve as a knowledgeable resource to customers in the Park City area and surrounding resorts.
Learn about rental and retail software and obtain rental tech certification and binding indemnifications.
Complete accurate paperwork and organize workspace to ensure a safe and clean area.
Demonstrate a professional guest service attitude and willingness to help guests and co-workers.
Adhere to all company policies, guidelines, and safety procedures regarding use of tools and equipment
Ensure that guests reservations are completed accurately.
Check-in and review all returned rentals to ensure they are in working order and document any potential damage.
Complete tuning of customer equipment with great attention to detail in an efficient manner.
Communicate professionally with customers and coworkers.
Other duties are assigned.
QUALIFICATIONS, SKILLS & ABILITIES:
High School diploma or equivalent is preferred
Clear and concise verbal communication skills
Self-directed and able to maximize use of time
Dependable and a team player
Detail oriented and able to complete tasks efficiently
Exemplifies professional conduct and adherence to company Core Values
Ski/Snowboard Technician experience preferred
PHYSICAL DEMANDS & WORKING ENVIRONMENT:
Evenings, weekends and holidays are a regular part of the schedule
Must have excellent attendance and conduct record for consideration
The employee is regularly required to stand for long periods of time
The employee must regularly lift and /or move up to 30 pounds
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Seek it. Find it. Send it. That’s our mantra. We help customers seek the perfect gear for their backcountry, find their awe, and send it their way. Through our five online stores—Backcountry, Competitive Cyclist, MotoSport, Bergfreunde, and SteepandCheap—we aim to give our customers the gear, knowledge, and inspiration they need to chase down life’s greatest moments. We foster local community in our expanding retail stores, and we’re actively creating a more inclusive and equitable outdoor environment for all through our Diversity, Equity, and Inclusion initiatives.
We’re a company of Gearheads and we offer personalized expertise at every level of the organization. This means we offer the best assortment of premium gear and apparel, a top-notch shopping experience, personalized Gearhead advice, super-fast and accurate fulfillment, and aspirational, informative, and community-centered content.
We take growth and personal fulfillment seriously. For our employees—aka, our Herd—this means career growth potential and the ability to take ownership and make an impact daily. We offer perks like a crazy-awesome gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office. When you join the Backcountry Herd, you join a crew that is passionate about their jobs and equally stoked on the outdoors. Pre-dawn skin track laps are the norm, lunch break MTB rides are our sustenance, and you’ll regularly find coworkers hitting the crag together post work.