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Fountain Valley, CA, CA

Full-time | Customer Service, Operations, Sales - Inside

About the job

United Sports Brands is a global leader in sports performance and protective products designed to help athletes perform at their personal best. Brands within the company’s impressive portfolio include Shock Doctor, the #1 global leader in mouthguards; McDavid, a brand at the top of the recommended lists of pro athletes, sports medicine professionals and athletic trainers for more than 30 years; Cutters, the innovative leader in the athletic glove market and high performance glove grip technology; XO Athletic, a premium, game-changing developer of athletic cups and sports protection; and Nathan the Running Essentials™ market leader in athletic hydration and visibility products. Our products are sold at the major sporting goods retailers as well as a significant number of independent sporting goods retailers and distributors throughout the U.S. and in selective international markets and through our consumer direct websites at www.ShockDoctor.com; www.McDavidusa.com; www.CuttersSports.com; www.XoAthletic.com; www.nathansports.com.

Job Purpose:
The Customer Service Rep will be responsible for processing and managing consumer and retail customer orders. Main point of contact for consumer orders and consumer responses including incoming calls, warranty administration, and written or email communication with consumers. Support retail/dealer customer order management and sales rep support including regular communication with sales force, retail customers and warehouse from point of order through shipment and receipt by customer.

Responsibilities:
• Answer calls and respond to emails from consumers and U.S. Sporting Goods retailers
• Process and manage consumer direct, retailer at-once, pre-book and custom orders
• Partner with the warehouse to expedite orders according to customer requirements
• Track and report daily activities for designated customer service responsibilities
• Process claims for defective orders
• Create return authorizations and freight credits
• Administer product warranty claims
• Provide back up to other Customer Service Reps
• Other duties as assigned
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1501 Lincoln Blvd.#1014 Venice, CA. 90291