Deckers Brands:
Wholesale Customer Service Representative Job in Denver, CO, CA
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
Closed
Denver, CO, CA
Full-time | Customer Service, Operations, Sales - Inside
About the job
Deckers is looking to add a Customer Service Rep to its team in Denver, Colorado.
Position Summary:
Provide courteous, friendly, and efficient customer service. Works closely with sales representatives to ensure accurate and timely order placement, management, and shipment. Maintains a specific territory of accounts based on sales representative assignments. Customer Service Rep I oversees orders from start to finish, anticipate problems, and troubleshoot accordingly.
Responsibilities:
• Builds and maintains a business relationship with cross-functional departments and dealers by providing prompt and accurate customer service. Represents the company in a positive and supportive manner at all times.
• Answers inbound calls from dealers, sales representatives, and in house departments in order to assist and research various questions in a timely manner
• Processes orders, returns, modifications, credit memos, and debit memos for dealers and sales representatives
• Maintains the order books for accounts in a predefined territory for a specific brand; Hoka One One, Teva, Sanuk, Koolaburra, and UGG
• Communicates order book status to sales in form of weekly, and monthly reports
• Partners with Customer Financial Services to release orders for processing as needed
• Communicates with DC to ensure accurate and timely shipping
• Continually advance product knowledge through required perpetual training and self-motivated training
• Works as a team member to achieve inside sales goals
• Adheres to policies regarding modification, cancellation, or return of any order in an effort to maximize profitability of the company
• Adheres to department policies (refer to policies manual)
• Assists other department Customer Experience team members on daily projects as required.
Position Summary:
Provide courteous, friendly, and efficient customer service. Works closely with sales representatives to ensure accurate and timely order placement, management, and shipment. Maintains a specific territory of accounts based on sales representative assignments. Customer Service Rep I oversees orders from start to finish, anticipate problems, and troubleshoot accordingly.
Responsibilities:
• Builds and maintains a business relationship with cross-functional departments and dealers by providing prompt and accurate customer service. Represents the company in a positive and supportive manner at all times.
• Answers inbound calls from dealers, sales representatives, and in house departments in order to assist and research various questions in a timely manner
• Processes orders, returns, modifications, credit memos, and debit memos for dealers and sales representatives
• Maintains the order books for accounts in a predefined territory for a specific brand; Hoka One One, Teva, Sanuk, Koolaburra, and UGG
• Communicates order book status to sales in form of weekly, and monthly reports
• Partners with Customer Financial Services to release orders for processing as needed
• Communicates with DC to ensure accurate and timely shipping
• Continually advance product knowledge through required perpetual training and self-motivated training
• Works as a team member to achieve inside sales goals
• Adheres to policies regarding modification, cancellation, or return of any order in an effort to maximize profitability of the company
• Adheres to department policies (refer to policies manual)
• Assists other department Customer Experience team members on daily projects as required.