USA CUSTOMER SERVICE AND ORDER FULFILMENT REPRESENTATIVE

El Segundo California
Required Experience: 2 year(s)
Employment Type: Part-Time
Salary Range: Not available
Posted 5 days ago

Customer Service:

Opening and closing duties of Haydenshapes Retail Space
In-store customer service and management of retail and eCommerce sales via POS /
Shopify
Customer Service correspondence via phone, email, online chat
Retail Merchandising and monthly inventory/management of stock adjustments via
inventory management system / TradeGecko
Solicitation and assistance of custom order sales
Ensuring deadlines are met and boards are packed and shipped in an efficient and
timely manner
Warehousing and Order Fulfillment:

The day to day running of the Haydenshapes El Segundo Warehousing Sector
Quality Control boards which are into the warehouse
Package and prepare boards (custom order) for delivery
Ensure that the warehouse, office and showroom area is organized and tidy at all times
Daily cleaning routine
All shipping and receiving of goods – working with freight services for the fulfillment of
Wholesale, DTC, retail sales orders.
Company deliveries and general admin tasks as directed.
1-2 years of retail experience required
Experience in eCommerce / order fulfillment preferred
Enthusiasm for Surf Industry and strong knowledge of surf culture/surfboards required
Experienced surfer strongly preferred
Willingness to learn new skills, systems, and processes
Employee in this role will be required to have an understanding of the tech and nuances of each model in the HS range; they will have the opportunity to try each model and custom order their favorites