QALO
Date Posted: 9/26/2016

Director, eCommerce

  • Company: QALO
  • Country:United States
  • State:California
  • Location: Santa Ana, CA (Orange County)
  • Required Exp: 10 year(s)
  • Job Type: Full-Time
  • Salary Range: Min Salary: $80000.00 - Max Salary: $120000.00 per Year
Job Description

QALO, based in Santa Ana, CA, is seeking an experienced professional to join its team as Director, eCommerce. This position will report directly to the President/COO.

JOB SUMMARY:
The responsibilities listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position, or needed to meet company needs. Additional initiatives may be identified in the Company’s performance review process.

RESPONSIBILITIES:
Strategic leader who will define and evolve the role of technology and digital at QALO. Must be passionate about technology, self-driven, have a deep understanding of consumer habits and an ability to utilize data and results to drive the strategy of the business.

This individual will lead efforts to innovate, execute and optimize the eCommerce business, drive traffic, increase conversion and retain customers.

Website:
• Drive strategy and execution of the QALO website; experience with the Shopify platform and knowledge of alternative platforms strongly desired
• Work with internal and external resources to optimize user experience; experience managing external agencies and web developers desired
• Utilize strong analytical ability to evaluate end-to-end digital customer experience
• Solid knowledge of website analytics tools (e.g., Google Analytics); monitor and administer web analytics dashboards, reports and key reporting tools
• Analyze sales results and performance; compile data in to reports for executives to review
• Optimize site for SEO/SEM efforts; increase conversion rates and SEO results
• Develop and execute A/B tests to improve conversion rates of organic and paid traffic
• Manage product and pricing updates on website; maintain and update pages, product merchandising standards and navigation experience on site
• Manage creation of landing pages to support online advertising
• Collaboration and on-going assessment of current and potential external agencies, vendors and partners
• Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate
• Web maintenance and trouble shooting

Amazon:
• Understand the nuances of the Amazon ecosystem and work within its constraints
• Develop cohesive direction and strategy across multiple Amazon platforms
• Track platform performance using established metrics
• Optimize listings based on specific platform algorithms
• Continually look for expansion and new outlets to sell on
• Strategically set and optimize SEM/Adwords campaigns
• Utilize third party vendors and applications as necessary to improve efficiencies and help reach deliverables

Digital Marketing:
• Demonstrated expertise in managing paid social campaign implementation, optimization and analysis, including: SEO, SEM, display, social media and video
• Strategically set and optimize SEM/Google Adwords campaigns
• Partner with Marketing leader to develop plans for campaign launches and growth; execute against them while using performance data to guide decisions
• Analyze paid media performance to identify trends and insights; optimize spend and performance based on the insights
• Research new avenues of lead acquisition to meet growth targets

Implementation of eCommerce platform in to SAP Business One and on-going support:
• Understanding of the strategic direction for SAP Business One
• Ability to work with the team to keep activities aligned to the strategic roadmap
• Lead and manage the application lifecycle from project implementation to on-going maintenance and support

Email:
• Conduct analysis of emails and assess productivity based on content, day and time sent, subject line effectiveness, etc.
• Detailed analysis of open and click rates, bounces and opt-outs; problem-solve any deliverability issues
• Assess competitive landscape by examining email strategies of key competitors and the overall industry to understand emerging trends
• Ensure email messages are properly constructed to adhere to industry best practices and are optimized for inbox deliverability
• Partner with Marketing leader to develop segmentation strategy based on website data, target audiences, customer lifecycle, collection affinity, etc.; integration in to CRM database when implemented

Job Requirements

POSITION QUALIFICATIONS GUIDELINES:

Experience: A minimum of 10 year’s experience working in eCommerce, with 5+ years of experience managing a team

Skills Required:
• Strong leader with experience and passion for managing people and building out teams
• Experience managing projects and agencies with little supervision
• Excellent organization and communication skills
• Excellent interpersonal skills both in person and by phone, with high professionalism
• Fantastic customer service ethic and high expectations for quality

Education: BA/BS degree in closely related field is desirable; and/or commensurate work experience

PHYSICAL AND MENTAL DEMANDS AND WORKING ENVIRONMENT
The physical demands, mental demands, and working conditions that are described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions of the job.

Physical Demands:
• Kneeling, walking, standing
• Lifting a basketball overhead to shoot
• Carrying your team in a QALO family feud game
• Lifting heavy boxes (over 10lbs)
• Verbal communication and hearing/listening (just not to gossip or stories of bad dates)
• Picking up an employee that’s feeling down
• Repetitive motions
• Ability to celebrate with a peer when something great happens
• Ability to “boogie” on a dance floor in whatever way they see fit
• Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus (we can always adjust font size)
• The majority of work is performed in an office setting; and employees may remain in a seated position for extended periods of time, or you can get up and work from whatever space you like to save that lower back. We’re big fans of making sure that lumbar region isn’t ruined by QALO.

Mental Demands:
• While performing the duties of this job, the employee is regularly required to understand the QALO Qulture, embrace it, and practice what we preach
• Intense thoughts may be used to plan the adventure day at QALO where the employee gets a paid half-day to take any adventure they like
• Use the written, grammatical and oral communication skills that you’ve developed (we should probably change written to typing, it’s 2015, but you get it.)
• Read and interpret data, information and documents
• Keeping your personality and letting QALO embrace it
• Explain policies and procedures while helping the people around you grow
• Use math and mathematical reasoning (don’t worry no calculus)
• Making the decision you feel is right in a situation, and being confident in it
• Learn
• Work under deadlines with constant interruptions (we move fast and it’s a lot of fun)
• Interact with staff, contractors, vendors, customers, board members, media, officials, other organizations and the public, and occasionally deal with dissatisfied or disturbed individuals

To apply, please submit your cover letter and resume through Malakye.com.

Perks

People

Sadie Lewandowski

Graphic Designer/Brand Supervisor
QALO
Date Posted: 9/26/2016

Director, eCommerce

  • Company: QALO
  • Country:United States
  • State:California
  • Location:Santa Ana, CA (Orange County)
  • Required Exp:10 year(s)
  • Job Type:Full-Time
  • Salary Range: Min Salary: $80000.00 - Max Salary: $120000.00 per Year
Job Description

QALO, based in Santa Ana, CA, is seeking an experienced professional to join its team as Director, eCommerce. This position will report directly to the President/COO.

JOB SUMMARY:
The responsibilities listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position, or needed to meet company needs. Additional initiatives may be identified in the Company’s performance review process.

RESPONSIBILITIES:
Strategic leader who will define and evolve the role of technology and digital at QALO. Must be passionate about technology, self-driven, have a deep understanding of consumer habits and an ability to utilize data and results to drive the strategy of the business.

This individual will lead efforts to innovate, execute and optimize the eCommerce business, drive traffic, increase conversion and retain customers.

Website:
• Drive strategy and execution of the QALO website; experience with the Shopify platform and knowledge of alternative platforms strongly desired
• Work with internal and external resources to optimize user experience; experience managing external agencies and web developers desired
• Utilize strong analytical ability to evaluate end-to-end digital customer experience
• Solid knowledge of website analytics tools (e.g., Google Analytics); monitor and administer web analytics dashboards, reports and key reporting tools
• Analyze sales results and performance; compile data in to reports for executives to review
• Optimize site for SEO/SEM efforts; increase conversion rates and SEO results
• Develop and execute A/B tests to improve conversion rates of organic and paid traffic
• Manage product and pricing updates on website; maintain and update pages, product merchandising standards and navigation experience on site
• Manage creation of landing pages to support online advertising
• Collaboration and on-going assessment of current and potential external agencies, vendors and partners
• Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate
• Web maintenance and trouble shooting

Amazon:
• Understand the nuances of the Amazon ecosystem and work within its constraints
• Develop cohesive direction and strategy across multiple Amazon platforms
• Track platform performance using established metrics
• Optimize listings based on specific platform algorithms
• Continually look for expansion and new outlets to sell on
• Strategically set and optimize SEM/Adwords campaigns
• Utilize third party vendors and applications as necessary to improve efficiencies and help reach deliverables

Digital Marketing:
• Demonstrated expertise in managing paid social campaign implementation, optimization and analysis, including: SEO, SEM, display, social media and video
• Strategically set and optimize SEM/Google Adwords campaigns
• Partner with Marketing leader to develop plans for campaign launches and growth; execute against them while using performance data to guide decisions
• Analyze paid media performance to identify trends and insights; optimize spend and performance based on the insights
• Research new avenues of lead acquisition to meet growth targets

Implementation of eCommerce platform in to SAP Business One and on-going support:
• Understanding of the strategic direction for SAP Business One
• Ability to work with the team to keep activities aligned to the strategic roadmap
• Lead and manage the application lifecycle from project implementation to on-going maintenance and support

Email:
• Conduct analysis of emails and assess productivity based on content, day and time sent, subject line effectiveness, etc.
• Detailed analysis of open and click rates, bounces and opt-outs; problem-solve any deliverability issues
• Assess competitive landscape by examining email strategies of key competitors and the overall industry to understand emerging trends
• Ensure email messages are properly constructed to adhere to industry best practices and are optimized for inbox deliverability
• Partner with Marketing leader to develop segmentation strategy based on website data, target audiences, customer lifecycle, collection affinity, etc.; integration in to CRM database when implemented

Job Requirements

POSITION QUALIFICATIONS GUIDELINES:

Experience: A minimum of 10 year’s experience working in eCommerce, with 5+ years of experience managing a team

Skills Required:
• Strong leader with experience and passion for managing people and building out teams
• Experience managing projects and agencies with little supervision
• Excellent organization and communication skills
• Excellent interpersonal skills both in person and by phone, with high professionalism
• Fantastic customer service ethic and high expectations for quality

Education: BA/BS degree in closely related field is desirable; and/or commensurate work experience

PHYSICAL AND MENTAL DEMANDS AND WORKING ENVIRONMENT
The physical demands, mental demands, and working conditions that are described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions of the job.

Physical Demands:
• Kneeling, walking, standing
• Lifting a basketball overhead to shoot
• Carrying your team in a QALO family feud game
• Lifting heavy boxes (over 10lbs)
• Verbal communication and hearing/listening (just not to gossip or stories of bad dates)
• Picking up an employee that’s feeling down
• Repetitive motions
• Ability to celebrate with a peer when something great happens
• Ability to “boogie” on a dance floor in whatever way they see fit
• Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus (we can always adjust font size)
• The majority of work is performed in an office setting; and employees may remain in a seated position for extended periods of time, or you can get up and work from whatever space you like to save that lower back. We’re big fans of making sure that lumbar region isn’t ruined by QALO.

Mental Demands:
• While performing the duties of this job, the employee is regularly required to understand the QALO Qulture, embrace it, and practice what we preach
• Intense thoughts may be used to plan the adventure day at QALO where the employee gets a paid half-day to take any adventure they like
• Use the written, grammatical and oral communication skills that you’ve developed (we should probably change written to typing, it’s 2015, but you get it.)
• Read and interpret data, information and documents
• Keeping your personality and letting QALO embrace it
• Explain policies and procedures while helping the people around you grow
• Use math and mathematical reasoning (don’t worry no calculus)
• Making the decision you feel is right in a situation, and being confident in it
• Learn
• Work under deadlines with constant interruptions (we move fast and it’s a lot of fun)
• Interact with staff, contractors, vendors, customers, board members, media, officials, other organizations and the public, and occasionally deal with dissatisfied or disturbed individuals

To apply, please submit your cover letter and resume through Malakye.com.

Perks

Date Posted: 9/26/2016

Director, eCommerce

  • Company: QALO
  • Country:United States
  • State:California
  • Location:Santa Ana, CA (Orange County)
  • Required Exp:10 year(s)
  • Job Type:Full-Time
  • Salary Range: Min Salary: $80000.00 - Max Salary: $120000.00 per Year