QALO
Date Posted: 4/18/2017

Account Coordinator

  • Company: QALO
  • Country:United States
  • State:California
  • Location: Santa Ana, CA (Orange County)
  • Required Exp: 1 year(s)
  • Job Type: Full-Time
  • Salary Range: Not Available
Job Description

QALO, based in Santa Ana, CA (Orange County), is in search of an Account Coordinator.

JOB SUMMARY
Under general supervisions, this position is responsible for serving as the primary business contact for the client and is responsible for client satisfaction. This position is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, this position will/should build relationships with clients to encourage new and repeat business opportunities, ultimately driving revenue.

EXAMPLES OF ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position, or needed to meet company needs. Additional initiatives may be identified in the Company’s performance review process.

Sales Team:
• Acquire new accounts in addition to servicing the assigned account base through regularly scheduled product trainings and service calls.
• Review and submit orders from the assigned account base
• Track account and product performance (net sales, sell-through, inventory turn, gross margin, profit dollars)
• Represent QALO in a manner that is professional, while coincides with brand core values
• Adhere to QALO policies, procedures, products, programs and services
• Execute administrative tasks assigned by direct report in a timely manner
• Continually maintain knowledge of all company products, services, and promotions
• Support sales team within all aspect of the department
• Assist in planning and executing successful events/ tradeshows (at least one a quarter) with the focus to obtain new accounts/leads

Account Management:
• Manage an account base’s business with product performance analysis and objective business planning.
• Develop semi-annual account business plan with monthly revenue objectives for all accounts, report updates and new plans to category manager.
• Facilitate business planning with accounts: review inventory performance
net sales, turn, margin, QALO profitability and resources.
• Ability to use Microsoft Office as a selling and planning tool
• Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
• Maintaining customer records by updating account information
• Motivate, train and influence all accounts to confidently sell QALO along with our core values to ensure high sellthrough
• Plan and manage time effectively when scheduling account visits to maximize effectiveness in driving revenue

Communication:
• Provide two-way communication between QALO and accounts
• Deliver the appropriate QALO corporate objectives and provide account feedback to Management
• Provide manager’s with pro-active and timely information on account issues, product issues, competition, marketplace activity, and consumer response
• Communicate issues and resolutions with a sense of urgency using most appropriate medium (verbal and/or written communication)
• Demonstrate an ability to be a team player within all working departments for successful completion of projects
• Handling and resolving a variety of customer concern and questions by phone or email
• Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
• Responsibilities for new product launches include: Execution of all product information to be delivered professionally and in a clear manner to all accounts and potential accounts
• Provide team with solutions and recommendations to improve efficiencies within the organization to satisfy customer needs and minimize additional costs

Account Relationships:
• Establish and cultivate valued account relationships with key retailer personnel (e.g. senior managers, merchandise managers, buyers, and logistics) in order to influence and execute QALO’s strategic direction with these accounts
• Maintaining good customer relations with all accounts and ensuring that all calls meet QALO standards
• Build and maintain customer relationships through consistent, professional and clear communication
• Travel time required 10-15% per month due to leads and tradeshows

Job Requirements

POSITION QUALIFICATIONS GUIDELINES

All Individual Contributors will need to demonstrate competency in the following areas:
• Flexibility
• Respect for Others
• Job Knowledge
• Local Market Knowledge
• Take initiative
• Organization and planning skills
• Leadership/Mentoring
• Embrace the QALO community
• Dependability
• Judgment
• Communication
• Be Efficient
• Have personality and keep it
• Know our customers
• Own your role
• Integrity
• Be yourself, that’s okay here
• Results Oriented

Skills/Abilities to:
• Organize and prioritize workload and manage time to accomplish varied activities.
• Hold yourself accountable to the list of QALO Qore Values
• Establish and cultivate business relationships with managers, peers and new accounts.
• Work effectively using discretion, good judgment, and initiative in a fast-paced, multi-tasking environment
• Demonstrate excellent time management and organizational skills and with a critical attention to detail
• Demonstrate a strong customer focus and sense of urgency to business needs to improve QALO as a whole
• Communicate effectively both in writing and orally
• Plan, organize and adjust workload to meet priorities and deadlines
• Exercise judgment and initiative within company policies and guidelines
• Proficient in Microsoft Office.
• SalesForce experience preferred.

Education: BA/BS degree in closely related field is preferred;

Experience: A minimum of 1-3 years of sales experience preferred

PHYSICAL AND MENTAL DEMANDS AND WORKING ENVIRONMENT
The physical demands, mental demands, and working conditions that are described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions of the job.

Physical Demands and Conditions:
• Kneeling.
• Standing.
• Walking.
• Lifting heavy boxes (over 10lbs)
• Verbal communication and hearing/listening
• Picking up an employee that’s feeling down.
• Repetitive motions.
• Ability to celebrate with a peer when something great happens.
• Ability to “boogie” on a dance floor in whatever way they see fit.
• Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus.
• The majority of work is performed in an office setting; and employees may remain in a seated position for extended periods of time, or you can get up and work from whatever space you like to save that lower back.

Mental Demands:
• While performing the duties of this class, the employee is regularly required to understand the QALO Qulture, embrace it, and practice what we preach.
• Use the written and oral communication skills that they’ve developed
• Read and interpret data, information and documents.
• Keeping their personality and letting QALO embrace it.
• Explain policies and procedures while helping the people around you grow.
• Use math and mathematical reasoning.
• Making the decision the employee feels is right in a situation, and being confident in it.
• Learn.
• Work under deadlines with constant interruptions (we move fast and it’s a lot of fun.)
• Interact with staff, contractors, vendors, customers, Board members, media, off

To apply, please submit your cover letter and resume through Malakye.com.

Perks

Competitive Salary, Benefits, 401k, Commission Opportunity, Paid Time Off

People

Malarie Murphy

Community Problem Solver- Customer Service
QALO

Jonathan Kimmey

Quality Control Specialist
QALO

Genevieve Adams

Wholesale Operations Coordinator
QALO

Sadie Lewandowski

Graphic Designer/Brand Supervisor
QALO
Date Posted: 4/18/2017

Account Coordinator

  • Company: QALO
  • Country:United States
  • State:California
  • Location:Santa Ana, CA (Orange County)
  • Required Exp:1 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available
Job Description

QALO, based in Santa Ana, CA (Orange County), is in search of an Account Coordinator.

JOB SUMMARY
Under general supervisions, this position is responsible for serving as the primary business contact for the client and is responsible for client satisfaction. This position is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, this position will/should build relationships with clients to encourage new and repeat business opportunities, ultimately driving revenue.

EXAMPLES OF ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position, or needed to meet company needs. Additional initiatives may be identified in the Company’s performance review process.

Sales Team:
• Acquire new accounts in addition to servicing the assigned account base through regularly scheduled product trainings and service calls.
• Review and submit orders from the assigned account base
• Track account and product performance (net sales, sell-through, inventory turn, gross margin, profit dollars)
• Represent QALO in a manner that is professional, while coincides with brand core values
• Adhere to QALO policies, procedures, products, programs and services
• Execute administrative tasks assigned by direct report in a timely manner
• Continually maintain knowledge of all company products, services, and promotions
• Support sales team within all aspect of the department
• Assist in planning and executing successful events/ tradeshows (at least one a quarter) with the focus to obtain new accounts/leads

Account Management:
• Manage an account base’s business with product performance analysis and objective business planning.
• Develop semi-annual account business plan with monthly revenue objectives for all accounts, report updates and new plans to category manager.
• Facilitate business planning with accounts: review inventory performance
net sales, turn, margin, QALO profitability and resources.
• Ability to use Microsoft Office as a selling and planning tool
• Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
• Maintaining customer records by updating account information
• Motivate, train and influence all accounts to confidently sell QALO along with our core values to ensure high sellthrough
• Plan and manage time effectively when scheduling account visits to maximize effectiveness in driving revenue

Communication:
• Provide two-way communication between QALO and accounts
• Deliver the appropriate QALO corporate objectives and provide account feedback to Management
• Provide manager’s with pro-active and timely information on account issues, product issues, competition, marketplace activity, and consumer response
• Communicate issues and resolutions with a sense of urgency using most appropriate medium (verbal and/or written communication)
• Demonstrate an ability to be a team player within all working departments for successful completion of projects
• Handling and resolving a variety of customer concern and questions by phone or email
• Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
• Responsibilities for new product launches include: Execution of all product information to be delivered professionally and in a clear manner to all accounts and potential accounts
• Provide team with solutions and recommendations to improve efficiencies within the organization to satisfy customer needs and minimize additional costs

Account Relationships:
• Establish and cultivate valued account relationships with key retailer personnel (e.g. senior managers, merchandise managers, buyers, and logistics) in order to influence and execute QALO’s strategic direction with these accounts
• Maintaining good customer relations with all accounts and ensuring that all calls meet QALO standards
• Build and maintain customer relationships through consistent, professional and clear communication
• Travel time required 10-15% per month due to leads and tradeshows

Job Requirements

POSITION QUALIFICATIONS GUIDELINES

All Individual Contributors will need to demonstrate competency in the following areas:
• Flexibility
• Respect for Others
• Job Knowledge
• Local Market Knowledge
• Take initiative
• Organization and planning skills
• Leadership/Mentoring
• Embrace the QALO community
• Dependability
• Judgment
• Communication
• Be Efficient
• Have personality and keep it
• Know our customers
• Own your role
• Integrity
• Be yourself, that’s okay here
• Results Oriented

Skills/Abilities to:
• Organize and prioritize workload and manage time to accomplish varied activities.
• Hold yourself accountable to the list of QALO Qore Values
• Establish and cultivate business relationships with managers, peers and new accounts.
• Work effectively using discretion, good judgment, and initiative in a fast-paced, multi-tasking environment
• Demonstrate excellent time management and organizational skills and with a critical attention to detail
• Demonstrate a strong customer focus and sense of urgency to business needs to improve QALO as a whole
• Communicate effectively both in writing and orally
• Plan, organize and adjust workload to meet priorities and deadlines
• Exercise judgment and initiative within company policies and guidelines
• Proficient in Microsoft Office.
• SalesForce experience preferred.

Education: BA/BS degree in closely related field is preferred;

Experience: A minimum of 1-3 years of sales experience preferred

PHYSICAL AND MENTAL DEMANDS AND WORKING ENVIRONMENT
The physical demands, mental demands, and working conditions that are described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions of the job.

Physical Demands and Conditions:
• Kneeling.
• Standing.
• Walking.
• Lifting heavy boxes (over 10lbs)
• Verbal communication and hearing/listening
• Picking up an employee that’s feeling down.
• Repetitive motions.
• Ability to celebrate with a peer when something great happens.
• Ability to “boogie” on a dance floor in whatever way they see fit.
• Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus.
• The majority of work is performed in an office setting; and employees may remain in a seated position for extended periods of time, or you can get up and work from whatever space you like to save that lower back.

Mental Demands:
• While performing the duties of this class, the employee is regularly required to understand the QALO Qulture, embrace it, and practice what we preach.
• Use the written and oral communication skills that they’ve developed
• Read and interpret data, information and documents.
• Keeping their personality and letting QALO embrace it.
• Explain policies and procedures while helping the people around you grow.
• Use math and mathematical reasoning.
• Making the decision the employee feels is right in a situation, and being confident in it.
• Learn.
• Work under deadlines with constant interruptions (we move fast and it’s a lot of fun.)
• Interact with staff, contractors, vendors, customers, Board members, media, off

To apply, please submit your cover letter and resume through Malakye.com.

Perks

Competitive Salary, Benefits, 401k, Commission Opportunity, Paid Time Off

Date Posted: 4/18/2017

Account Coordinator

  • Company: QALO
  • Country:United States
  • State:California
  • Location:Santa Ana, CA (Orange County)
  • Required Exp:1 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available