Returns Specialist - Back of House

San Diego, Otay Mesa California
Required Experience: 1 year(s)
Employment Type: Full-Time
Salary Range: $13.50 - $16.50 per Hour
Posted yesterday

At Vuori we are guided by three Core Values, to make great products, be in great relationships, and live extraordinary lives. These values along with our Investment in Happiness, lead us to creating amazing customer experiences. The Vuori Returns Specialist (VRS) is an integral part of the Customer Experience Loop, especially with it comes to returns and refunds.

Key Qualifications

- Strong interest in providing great customer experiences in any environment
- Ability to self-manage; including time, tasks, and workspace cleanliness
- Desire to do the right thing, all the time
- Ability to safely lift and carry up to 50 lbs packages
- Willingness to keep busy
- Always looking for ways to improve efficiency

Description

As a Vuori Returns Specialist, you are highly skilled at unpacking and identifying Vuori Gear. You handle the gear with care and inspect it to ensure it is “like new” quality. Keeping an eye on who the return is from and confirming the customer returned what was listed on their RMA (Return Merchandise Authorization).

Our Core Value, be in great relationships, extends from our suppliers to our customers and the people we work with. You will work together with other VRSs and do so in an efficient and friendly way.

Investment in Happiness

Our Investment in Happiness is our product guarantee. Put simply...if for any reason a customer is not completely satisfied with their purchase, they can send it back.

With that said, we believe that 'happiness' extends beyond a return policy. Our commitment to ourselves and to our customers is that we will continue to invest in getting better. Both individually as human beings and as stewards of the Vuori brand.
- Ability to safely lift and carry up to 75 lbs packages
- Willingness to keep busy
- Reliable transportation to Otay Mesa, CA
Full-time benefits include health benefits.