eCommerce Customer Service Rep @ Cleanline Surf

Cleanline Surf


2 year(s)

Job Description
Who We Are

We are looking to hire an eCommerce Customer Service Specialist. Founded in 1980, Cleanline Surf is a thriving leader in the surf industry with opportunities for advancement through both our brick & mortar stores as well as our online store. With locations in both Seaside and Cannon Beach, Oregon, we strive to continue to raise the bar by offering our customers top-quality, state of the art products with the best customer service possible. We work hard at keeping our standards high and our customers stoked.

Who You Are

Self-motivated, hardworking, and proactive with a positive attitude and at least two years of customer service experience. You will need to multitask between multiple desktop programs, prioritize issues and resolve them in a timely manner. You can handle stress and deal with upset customers easily. If you're an outdoor enthusiast that is a plus. This is a great position in an amazing location, with miles of nearby trails to hike and beaches to explore as well as a great community to get involved with.


• At least 2 years of customer service experience
• A good understanding of eCommerce websites and how customers use them to shop
• Type at 50 wpm
• Excellent attention to detail
• Ability to work with team members and communicate clearly and concisely
• Excellent telephone skills
• Excellent grammar, verbal and written
• Ability to learn new software and products quickly
• Stoke for surfing and the surf lifestyle
• Knowledge of the surfing and the surf industry

Qualities we are looking for

• You embrace change and enjoy learning new things
• You are outgoing and friendly
• You are able to stay calm when dealing with upset customers
• You work well with other team members and are considerate of their needs

Responsibilities include

• Take orders over the phone and key them into our system quickly and accurately
• Take detailed notes in our system to keep other team members in the loop
• Respond daily to emails, phone requests, and chats regarding eCommerce questions, shipping updates, special pricing and more
• Resolve customer concerns to a satisfactory conclusion
• Reach out to vendors to source products for customers, or check availability and pricing
• Help resolve issues with UPS, USPS, and Fedex where customers have not received their package. Keep customer up to date as to the status of such inquiries
• Ability to multi-task data entry, research in several software products and internet engines as well as managing phone inquiries with speed and accuracy
• Must be focused, detail-minded, organized, and efficient
• Excellent verbal and written communications skills. Confident phone voice and clear pronunciation to be easily understood by the consumer
Assist customer in buying decisions (offer upsells and presenting appropriate alternatives)


• Fun, laid back & professional environment
• Competitive pay
• Full Benefits (Medical and Dental)
• 401(k) + 3% Match
• Opportunity for advancement
• Deals on surf gear and other products we carry
• Surf breaks encouraged

How to Apply

Email us at [email protected] and attach your resume, or through Please use the word cleanline in the subject line and mention the position you are applying for. If you are feeling ambitious feel free to include a brief summary explaining why you would be a good fit for this position.