Gatorz Eyewear by BriXun
Date Posted: 12/8/2016

Customer Service Associate

  • Company: Gatorz Eyewear by BriXun
  • Country:United States
  • State:California
  • Location: Carlsbad, CA
  • Required Exp: 1 year(s)
  • Job Type: Full-Time
  • Salary Range: Not Available
Job Description

Gatorz is seeking a Customer Service Associate to join our team in Carlsbad, Ca

POSITION SUMMARY //
The Customer service associate will participate in the execution of all responsibilities related to incoming inquiries/orders, management of outgoing customer orders on timely and professional basis, oversee all social media outlets, and assist in other department needs. Attention to accuracy, seamless execution and positive customer experience are vital in the customer service position.

MAIN RESPONSIBILITIES & JOB DUTIES //

• Answer incoming calls and customer service emails in a timely manner

• Respond to customer inquiries

• Oversee all orders to ensure prompt fulfillment.

• Understand company products to address and resolve customer issues

Social Media Responsibilities -

• Oversee day-to-day execution of all social media platforms including Facebook, Twitter, Google +, LinkedIn, Instagram and other relevant platforms.

• Works closely with lead graphic designer and content marketing manager to establish social media marketing and digital asset creation goals.

• Develop and create content strategy and content calendar; aligning both with the larger marketing strategy and objectives.

• Works with colleagues throughout the company to generate social media and web content ideas.

• Coordinate with company's promotion activities specifically linked to its social media presence,; such as contests, product releases and other promotional events.

• Studies and monitors relevant media sources, such as social media, websites/blogs, forums, consumer and trade publications to recommend strategies that will influence opinion or promote products.

• Prepares social media marketing activity reports.

• Assists with websites content management when needed.

Job Requirements

QUALIFICATIONS & TECHNICAL SKILLS //
• High School diploma or equivalent
• 1+ years experience in a related position required.
• Strong interpersonal, verbal and written skills.
• Strong PC skills, including spreadsheets, word processing, database, etc.
• Customer focused, ethical behaviors and team working.
• Self motivated, organized, attention to detail.
• Energetic, enthusiastic, and dedicated to the company/getting the job done.

TO APPLY //
Submit your brief cover letter and resume through Malakye.

Perks

Date Posted: 12/8/2016

Customer Service Associate

  • Company: Gatorz Eyewear by BriXun
  • Country:United States
  • State:California
  • Location:Carlsbad, CA
  • Required Exp:1 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available
Job Description

Gatorz is seeking a Customer Service Associate to join our team in Carlsbad, Ca

POSITION SUMMARY //
The Customer service associate will participate in the execution of all responsibilities related to incoming inquiries/orders, management of outgoing customer orders on timely and professional basis, oversee all social media outlets, and assist in other department needs. Attention to accuracy, seamless execution and positive customer experience are vital in the customer service position.

MAIN RESPONSIBILITIES & JOB DUTIES //

• Answer incoming calls and customer service emails in a timely manner

• Respond to customer inquiries

• Oversee all orders to ensure prompt fulfillment.

• Understand company products to address and resolve customer issues

Social Media Responsibilities -

• Oversee day-to-day execution of all social media platforms including Facebook, Twitter, Google +, LinkedIn, Instagram and other relevant platforms.

• Works closely with lead graphic designer and content marketing manager to establish social media marketing and digital asset creation goals.

• Develop and create content strategy and content calendar; aligning both with the larger marketing strategy and objectives.

• Works with colleagues throughout the company to generate social media and web content ideas.

• Coordinate with company's promotion activities specifically linked to its social media presence,; such as contests, product releases and other promotional events.

• Studies and monitors relevant media sources, such as social media, websites/blogs, forums, consumer and trade publications to recommend strategies that will influence opinion or promote products.

• Prepares social media marketing activity reports.

• Assists with websites content management when needed.

Job Requirements

QUALIFICATIONS & TECHNICAL SKILLS //
• High School diploma or equivalent
• 1+ years experience in a related position required.
• Strong interpersonal, verbal and written skills.
• Strong PC skills, including spreadsheets, word processing, database, etc.
• Customer focused, ethical behaviors and team working.
• Self motivated, organized, attention to detail.
• Energetic, enthusiastic, and dedicated to the company/getting the job done.

TO APPLY //
Submit your brief cover letter and resume through Malakye.

Perks

Date Posted: 12/8/2016

Customer Service Associate

  • Company: Gatorz Eyewear by BriXun
  • Country:United States
  • State:California
  • Location:Carlsbad, CA
  • Required Exp:1 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available