johnnie-O:
Customer Engagement Specialist Job in Los Angeles, CA

We believe that our brand is only as happy and healthy as its customers! Therefore, the Customer Engagement Specialist plays a critical role in the success of the entire company. The perfect Customer Engagement Specialist is an advocate for our customer, striving to deliver superior service and to create a fantastic experience. We desire someone who is ready to take on a variety of responsibilities and be able to execute at a high level. This position allows an individual to experience and learn many areas of the company. Many of the people that work for us today in other areas of the company started in customer service as a wingman.

johnnie-O is a branded lifestyle apparel company, founded in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry.
Roles & Responsibilities:

• Primary role will be to be the johnnie-O Wingman • Serve as the front line, on-call resource for multi-channel customer base via phone, email and in-person • Quickly and thoroughly solve problems for all customer transactions that do not go 100% as planned • Data entry including, entering and adjusting orders, issuing invoices/credits, locating orders/invoices • Support the Operations/Marketing/Ecommerce/Sales teams on special projects • Support johnnie-O events and other activities as needed