ExOfficio
Date Posted: 5/22/2017

Customer Service Representative

  • Company: ExOfficio
  • Country:United States
  • State:California
  • Location: Rohnert Park, CA (Sonoma / Petaluma / Santa Rosa Area)
  • Required Exp: 1 year(s)
  • Job Type: Full-Time
  • Salary Range: Not Available
Job Description

ExOfficio is looking to add a Customer Service Representative to its team in Rohnert Park, CA.

RESPONSIBILITIES:

Customer Service Representatives are responsible for effectively administering and processing transactional and/or informative conversations with customers via the telephone and email; order processing, placing and tracking; managing the consumer profiles, assuring accuracy & up to date information; directing communication to/from customers using the telephone and email (MS Outlook).

Successful performance requires: knowledge and promotion of Marmot and ExOfficio (or similar technical apparel) products and their functionality; Internet proficiency and experience with MS Excel and Outlook. Availability to work extended hours and/or weekends during the busy/peak/holiday seasons is required.

• Manage and edit orders received for price and availability, style/color accuracy, and shipping within specific timelines.
Compute correct pricing, availability, ship date, discounts, and estimated shipping charges and communicate this info back to retailers/sales reps as needed.Accurate order entry and management of existing orders is essential in order to effectively drive sales, minimize any financial impact both internally and externally and allow for smooth daily transactions.
• Answer direct customer calls and retrieve messages from voice mail, e-mail, and fax requests for product orders. Answers questions about product technical features, availability and other information. Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.Recommend purchase of additional merchandise based on knowledge of complete product lines, features, functionality and intended style combinations.
• Follow up on orders to ensure delivery by specified dates, utilizing Excel spreadsheet system to monitor timely arrivals.
Communicate with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Resolve customer product order problems such as style or color exchange, credit hold accounts, refused orders and status of customer issues following current policies and procedures.Forward non-routine complaints to supervisor.
• Record and/or file copies of orders received in the dealer files according to rep firm accounts or company name.

Job Requirements

QUALIFICATIONS:
• Bachelor’s degree in Business, Marketing or related field preferred
• 1-3 years of customer service experience in the Outdoor Industry, with responsibility for order tracking, problem resolution and customer interface
• Experience in retail or inside sales is preferred
• Proficient in Microsoft Office Suite; Intermediate Microsoft Excel skills required
• Knowledge of SAP, 10-Key operation and order entry system preferred
• Strong customer service orientation
• Ability to communicate clearly both verbally and in writing
• Ability to exercise good judgment in resolving problems, work planning and organization
• Ability to maintain focus and prioritize work with regular changes throughout the day
• Email/Live Chat proficiency

To apply, please click on the "External Application" link, and be sure to let us know you found this job on Malakye!

Perks

People

Bill Swan

Director of Operations
ExOfficio

Debby Robinson

Credit/Collections Supervisor
ExOfficio
Date Posted: 5/22/2017

Customer Service Representative

  • Company: ExOfficio
  • Country:United States
  • State:California
  • Location:Rohnert Park, CA (Sonoma / Petaluma / Santa Rosa Area)
  • Required Exp:1 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available
Job Description

ExOfficio is looking to add a Customer Service Representative to its team in Rohnert Park, CA.

RESPONSIBILITIES:

Customer Service Representatives are responsible for effectively administering and processing transactional and/or informative conversations with customers via the telephone and email; order processing, placing and tracking; managing the consumer profiles, assuring accuracy & up to date information; directing communication to/from customers using the telephone and email (MS Outlook).

Successful performance requires: knowledge and promotion of Marmot and ExOfficio (or similar technical apparel) products and their functionality; Internet proficiency and experience with MS Excel and Outlook. Availability to work extended hours and/or weekends during the busy/peak/holiday seasons is required.

• Manage and edit orders received for price and availability, style/color accuracy, and shipping within specific timelines.
Compute correct pricing, availability, ship date, discounts, and estimated shipping charges and communicate this info back to retailers/sales reps as needed.Accurate order entry and management of existing orders is essential in order to effectively drive sales, minimize any financial impact both internally and externally and allow for smooth daily transactions.
• Answer direct customer calls and retrieve messages from voice mail, e-mail, and fax requests for product orders. Answers questions about product technical features, availability and other information. Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.Recommend purchase of additional merchandise based on knowledge of complete product lines, features, functionality and intended style combinations.
• Follow up on orders to ensure delivery by specified dates, utilizing Excel spreadsheet system to monitor timely arrivals.
Communicate with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Resolve customer product order problems such as style or color exchange, credit hold accounts, refused orders and status of customer issues following current policies and procedures.Forward non-routine complaints to supervisor.
• Record and/or file copies of orders received in the dealer files according to rep firm accounts or company name.

Job Requirements

QUALIFICATIONS:
• Bachelor’s degree in Business, Marketing or related field preferred
• 1-3 years of customer service experience in the Outdoor Industry, with responsibility for order tracking, problem resolution and customer interface
• Experience in retail or inside sales is preferred
• Proficient in Microsoft Office Suite; Intermediate Microsoft Excel skills required
• Knowledge of SAP, 10-Key operation and order entry system preferred
• Strong customer service orientation
• Ability to communicate clearly both verbally and in writing
• Ability to exercise good judgment in resolving problems, work planning and organization
• Ability to maintain focus and prioritize work with regular changes throughout the day
• Email/Live Chat proficiency

To apply, please click on the "External Application" link, and be sure to let us know you found this job on Malakye!

Perks

Date Posted: 5/22/2017

Customer Service Representative

  • Company: ExOfficio
  • Country:United States
  • State:California
  • Location:Rohnert Park, CA (Sonoma / Petaluma / Santa Rosa Area)
  • Required Exp:1 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available