VOLCOM:
Sales Support Rep - Canada Majors Job in Montreal, CA

We were born to chase what we are true to.
It’s not that we want to… WE HAVE TO.
We have a vision that turns obstacles into
opportunity.
A creative courage to tempt the impossible…
And embrace the strange.
Telling us to push further…
To try again.
Endlessly seeking elevation…
We are all connected by this same internal force.
Forever we chase that intoxicating moment when
our vision is realized…
The world around us goes quiet…
And for brief moments, we are more than alive.
Volcom
True To This

Description:
• Provide sales support for Canada sales reps & sales managers.
• Effectively manage incoming inquires and provide real-time service for all accounts and reps.
• Strong Order Entry Skills with an emphasis on purchase order entry and SMU forms.
• EDI experience a plus.
• Sales order verification. Maintain order files by adding or canceling styles/units, applying discounts, and adjusting deliveries when needed.
• Help execute account special requests in a timely and efficient manner.
• Work closely with allocations, shipping, and receiving teams to ensure shipping KPI’s are achieved.
• Serve as liaison between sales and credit and keep them proactively informed of issues.
• Backup adjustments bi-weekly for both VLCM & Arlies.
• Active participant in order fill at once program with accounts.
• Ensure our accounts are fully informed of order status, fill rates, and expected inventory delivery time.
• Act as internal point of contact for all order discrepancies, shortages, mis-shipments, and returns.
• Work closely with Sales to substitute negative inventory.
• Gather feedback from early account showings.
• Provide support to credit and sales by supplying timely proof of deliveries and return authorizations.
• Ensure ticketing aspects are handled and merchandise is properly ticketed at the vendor level.
• Provide customer master maintenance.
• Maintain weekly booking and shipping reports.
• Responsible for all appointment scheduling, set up, break down, and showing the line as needed.
• Sample liaison between accounts and company.
• Attend appointments with accounts; take notes during appointments and follow-up when needed.
• Assist SMU team to create account-specific styles, submit SMU forms, ship samples to accounts, communicate buyers’ approvals, revisions, and feedback to SMU team, enter sales orders, ensure PO placement following deliveries and units, monitor rebuys.
• Work with the Irvine & NRI warehouse to allocate orders, prioritize hot orders, review LTL report for shipping approvals.

Qualifications:
• 2+ years preferred customer service experience working with Canadian account base.
• French/English speaking a must.
• Bachelor’s degree preferred and appreciated.
• Working knowledge of the wholesale/retail industry.
• Excellent communication/listening skills and have experience in conflict resolution.
• Self-motivated and results oriented.
• Strong verbal and written comprehension.
• Strong sense of professionalism and ability to maintain confidentiality.
• Willingness to work overtime when needed.
• Able to identify and solve problems in a timely manner.
• Strong attention to detail.
• Full Circle & EDI skills a plus.
• Proficient with Microsoft Office
• This position requires full time hours from our Montreal office.

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other characteristic protected by law