PUMA:
Analyst I, IT Service Desk Job in Carlsbad, VT
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Carlsbad, VT
Full-time | Information Technology
About the job
YOUR MISSIONProvide first point of contact for technical support
Troubleshoot and resolve a large variety of technical issues, including MS Windows, Mac, network, Office365
Participate in team-based monitoring and managing of the main ticket queue and take ownership of critical priority tasks that are most impactful to the business
Exercise judgment on when to escalate unresolved support incidents to Tier II level
Collaborate with local and Global IT teams on ad hoc projects related to security, network, and applications
Perform hardware and software deployments and partner with third-party consultants for successful implementation
Oversee asset tracking and inventory management to ensure availability of IT tools for end-users
Occasional participation in off-hours system maintenance
YOUR TALENT1-3 years providing end-user support to a large end-user base in a remote-working environment
College-level degree in computer-related technologies or demonstrated equivalent experience
Exceptional customer service and interpersonal skills and the ability to adapt to a fast-paced environment
Ability to effectively prioritize and organize multiple projects/tasks while maintaining queue workload
Working knowledge of Microsoft Windows, O365 Suite including Teams, Active Directory administration, and hands-on experience configuring and troubleshooting Dell/Apple laptops/desktops and iPhones
Experience with computer imaging processes, Microsoft Defender, Adobe Creative Suite
Understanding of basic network principles as well as protocols and services such as IP, DNS, and DHCP
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.
For additional information, please contact: us-hrrecruiter@puma.com
Troubleshoot and resolve a large variety of technical issues, including MS Windows, Mac, network, Office365
Participate in team-based monitoring and managing of the main ticket queue and take ownership of critical priority tasks that are most impactful to the business
Exercise judgment on when to escalate unresolved support incidents to Tier II level
Collaborate with local and Global IT teams on ad hoc projects related to security, network, and applications
Perform hardware and software deployments and partner with third-party consultants for successful implementation
Oversee asset tracking and inventory management to ensure availability of IT tools for end-users
Occasional participation in off-hours system maintenance
YOUR TALENT1-3 years providing end-user support to a large end-user base in a remote-working environment
College-level degree in computer-related technologies or demonstrated equivalent experience
Exceptional customer service and interpersonal skills and the ability to adapt to a fast-paced environment
Ability to effectively prioritize and organize multiple projects/tasks while maintaining queue workload
Working knowledge of Microsoft Windows, O365 Suite including Teams, Active Directory administration, and hands-on experience configuring and troubleshooting Dell/Apple laptops/desktops and iPhones
Experience with computer imaging processes, Microsoft Defender, Adobe Creative Suite
Understanding of basic network principles as well as protocols and services such as IP, DNS, and DHCP
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.
For additional information, please contact: us-hrrecruiter@puma.com