Representative, Customer Service

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 5 days ago
Job Description
YOUR MISSIONAct as a central Customer Service liaison to the Marketing Team in Westford, Boston, LA, Carlsbad in regards to free good order processing, shipping, order management.
Order status Be central contact in regards to order status, order issues, availability, communicating to marketing team, warehouse, customer service management, and finance as necessary
Order Entry Manual entry of Free Good orders from bulks or inventory
Order Management Manage free goods order book to make sure orders are shipping, bulks are managed, order/bulk backlog is clean, using reporting tools
Act as liaison for product needs from retail/dot com inventory
Entering marketing product sample/factory orders
Work with Returns team to assist with Return Authorizations
Field incoming calls/ emails from marketing team
Assist with training of marketing employees/interns in regards to order placement
Travel to Boston/LA offices for training purposes
Work with budget managers on efficiencies in product bulking process
Work with various marketing teams on adhering to order placement deadlines


YOUR TALENTHigh School Diploma Required.
Must have 1-2 years customer service experience, preferably in the athletic footwear/apparel industry.
Be able to work independently.
Be able to handle high call, email, and order volumes.
Possess a professional and courteous phone manner.
Must be extremely organized with strong computer skills.
Be a Team Player.
Must have the ability to multi-task
Excellent written and verbal communication skills.
Willingness to travel


SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

For additional information, please contact: us-hrrecruiter@puma.com