YOUR MISSIONYou will be part of PUMAs Germany-based Global eCommerce team and located in Boston with Central Communications to connect all of PUMAs different global and regional e-commerce and marketing teams around Social Media. This is a Center of Excellence role and does not involve direct community management, content creation or direct follower interaction.
Digital Customer Care to ensure customer satisfaction, optimize processes and service performance:
Oversee all customer care agency interactions on Social Media (Facebook, Instagram, Twitter, LinkedIn, VK), Global Customer Service Mailboxes and Product Questions/Reviews on various eCommerce channels
Liaise with Global and Regional Marketing, eCommerce and Retail teams to identify and share relevant contacts
Audit processes, develop and implement continued improvements
Paid Social Media Advertising to connect paid social advertising for eCommerce to community management in order to improve customer experience and transactional performance:
Partner with the Global & Regional E-Commerce and Brand Marketing teams, guide strategy and development of paid social advertising for eCom to ensure a consistent user experience
Continuously analyze performance of paid social advertising and define global strategies to efficiently scale activity
Analyze PUMAs global usage of paid social, define global strategies to efficiently scale activity and support regional implementation
Provide training and technical support to regional eCom and the central brand marketing team for tagging and tracking
YOUR TALENTRelevant experience of 5+ years in customer care and / or performance media
Strong interpersonal and collaborative skills
Service and solution-oriented approach
Highly professional and friendly communication style
High level of motivation and enthusiasm
Independent working style with a strong self-drive
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.
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