PUMA:
Senior Fulfillment Manager eCommerce Europe Job in Herzogenaurach, VT
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Herzogenaurach, VT
Full-time | Ecommerce
About the job
YOUR MISSIONDevelop innovative delivery concepts with internal or external logistics providers to ensure a superior customer journey and a high conversion rate
Identify and evaluate new fulfillment trends to satisfy todays and tomorrows customer expectations
Liaise with the eCom warehouse to guarantee efficient logistics processes and avoid outbound and return handling backlogs
Work with 3rd party customer service providers to ensure professional and state of the art communication standards and manage the expansion to new channels and regions
Create best in class customer service processes and handle 3rd level customer inquiries
Proactively monitor the performance of warehouses, carriers & customer service
Create and run regular performance reports and develop measures to prevent delivery bottlenecks, high return rates and customer service backlogs
Specify business requirements for new features to brief internal and external developers
Provide forecasts to internal and external parties for effective resource planning
Constant optimization of existing working structures and processes
YOUR TALENTAll Genders are welcome to apply
Bachelors degree in Business Administration, Supply Chain Management or similar field
3-5 years of relevant working experience in eCommerce, logistics or related areas
Experience in coordinating and monitoring internal and external service providers and resources
Proven experience in managing cross functional projects
Ability to effectively prioritize various tasks in a fast-paced environment
Willingness to take own initiatives and work independently on assigned tasks with little guidance as well as accept direction on given assignments
Capability to confidently represent business interests towards internal and external parties
Proficiency in Microsoft Office. Microsoft Excel is essential
Fluent in English and German is a must
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Identify and evaluate new fulfillment trends to satisfy todays and tomorrows customer expectations
Liaise with the eCom warehouse to guarantee efficient logistics processes and avoid outbound and return handling backlogs
Work with 3rd party customer service providers to ensure professional and state of the art communication standards and manage the expansion to new channels and regions
Create best in class customer service processes and handle 3rd level customer inquiries
Proactively monitor the performance of warehouses, carriers & customer service
Create and run regular performance reports and develop measures to prevent delivery bottlenecks, high return rates and customer service backlogs
Specify business requirements for new features to brief internal and external developers
Provide forecasts to internal and external parties for effective resource planning
Constant optimization of existing working structures and processes
YOUR TALENTAll Genders are welcome to apply
Bachelors degree in Business Administration, Supply Chain Management or similar field
3-5 years of relevant working experience in eCommerce, logistics or related areas
Experience in coordinating and monitoring internal and external service providers and resources
Proven experience in managing cross functional projects
Ability to effectively prioritize various tasks in a fast-paced environment
Willingness to take own initiatives and work independently on assigned tasks with little guidance as well as accept direction on given assignments
Capability to confidently represent business interests towards internal and external parties
Proficiency in Microsoft Office. Microsoft Excel is essential
Fluent in English and German is a must
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.