Senior Operations Manager eCommerce Europe

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 2 days ago

YOUR MISSIONOptimize the PUMA.com check-out experience to ensure a superior customer journey and a high conversion rate
Identify and evaluate new payment trends and services to satisfy todays and tomorrows customer expectations
Develop anti-fraud strategies with 3rd party vendors to maintain low fraud levels and a satisfying customer experience
Proactively monitor payment performance and fraud levels to discover irregularities or needs for different markets
Specify business requirements for new features to brief internal and external developers
Manage the testing of new functionalities in front and backend systems; Provide detailed test scenarios and feedback
Ensure a smooth order flow through all operations systems and interfaces from order placement to fulfilment in the eCom warehouse
Align with PUMA Finance, IT and SAP Teams to ensure efficient payment and ERP processes
Constant optimization of existing working structures and processes


YOUR TALENTAll Genders are Welcome to apply
Bachelors degree in Business Administration, Supply Chain Management, Business Informatics or similar field
3-5 years of relevant working experience in eCommerce, logistics or related areas
Experience in coordinating and monitoring internal and external service providers and resources
Proven experience in managing cross functional projects
Ability to effectively prioritize various tasks in a fast-paced environment
Willingness to take own initiatives and work independently on assigned tasks with little guidance as well as accept direction on given assignments
Capability to confidently represent business interests towards internal and external parties
Profound analytical skills and ability to work with details; Microsoft Excel is essential
Fluent in German and English


SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.