Representative I, Customer Service

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 4 days ago

YOUR MISSIONManage assigned portfolio of customers from acting as a liaison internally to problem solve issues, to order management, order entry, and providing detailed reporting monthly to Customer Service management pointing out any outstanding issues
Order Management including; inventory availability, confirming and updating prices, ship windows, and order quantity updates
Order Entry which includes manual key punch entry and EDI upload processing
Manage order status and communicate to Sales, warehouse, customer service management and the customer
Manage Backlog orders which includes analyzing product availability and communication with Sales, warehouse and the customer to determine which orders need to be cancelled and reallocated
Work with the Credit team and Returns team to assist if a customer needs a Return Authorization
Field incoming calls/emails
Research and assist in disputing chargeback claims as it pertains to order management


YOUR TALENTHigh School Diploma Required
Must have 1-2 years customer service experience, preferably in the athletic footwear/apparel industry
Be able to work independently
Be able to handle high call, email, and order volumes
Possess a professional and courteous phone manner
Must be extremely organized with strong computer skills
Be a Team Player
Must have the ability to multi-task
Excellent written and verbal communication skills
In mid-2021, the PUMA North America Regional Corporate Headquarters will be moving to a new office located in Somerville, MA. All positions currently located at the Westford office, as well as at our International Boston office, will make this transition



SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

For additional information, please contact: [email protected]