Analyst II, IT Application Support

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 7 days ago

YOUR MISSIONProvide second level support to end-users to help to resolve any Retail application problems. Help troubleshoot, reproduce and resolve reported issues. Evaluate and isolate unresolved problems. Escalate as needed internally or to software vendors. Identify trends and perform root cause analysis
Responsible for collaborating with other teams within IT to create a golden image for Retail POS, Backoffice and Server
Oversee Retail Stores Polling and ensure data is sent to corporate on a daily basis
Spends time focusing on process and architecture improvements within the Retail environment such as Automation
Takes lead in new store setup, rollouts and hardware refreshes from the Application Support team
Shares knowledge, trains and mentors team members
Identify improvement opportunities within the team and processes. Help facilitate discussions regarding these opportunities and implement changes.
Work as part of project team to aid in the rollout of new applications, upgrades and enhancements. Assist in building the project plan, managing timelines and tasks as needed for these projects
Provide on-call and off hours support as required to keep critical applications and systems operational


YOUR TALENTBachelors degree in Computer Science, Business or equivalent work experience is required
5+ years of Application Support experience
Must possess strong troubleshooting and analysis skills with the ability to communicate to both technical and non-technical personnel
Knowledge of commonly used concepts, practices and procedures within retail industries is preferred
Experience with Oracle and MySQL
Must be self-organized and be able to work independently with a high level of accuracy and strong attention to detail
Knowledge of SFTP/HTTP, APIs and Message Queues (Rabbit) preferred
Windows Server knowledge is required
Ability to be flexible and adaptable in a changing environment and able to learn new applications, concepts and skills quickly
Knowledge with Microsoft Security solutions and some experience with Project Management is preferred
Apache and Retail Pro, Tidal Scheduling software experience a plus
In mid-2021, the PUMA North America Regional Corporate Headquarters will be moving to a new office located in Somerville, MA. All positions currently located at the Westford office, as well as at our International Boston office, will make this transition



SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

For additional information, please contact: [email protected]