YOUR MISSIONSupport assigned portfolio of customers including management of the order entry process, monitoring inventory and ship windows, confirming and updating quantities and pricing, problem solving, and acting as a liaison internally with Wholesale and the Warehouse
Communicate with Wholesale and Warehouse teams on order status and provide detailed monthly reports to Customer Service management on outstanding issues
Maintain backlog orders and ongoing analysis of product availability to determine which orders need to be cancelled and reallocated
Work with the Credit and Returns teams on Return Authorizations and Chargeback claims
Field incoming calls/emails from Wholesale and Warehouse team members, as well as customers on the status of orders
YOUR TALENTHigh School Diploma
Verbal and written fluency in French
1 -2 years customer service experience
Industry experience is a plus
Ability to handle high call, email, and order volumes in a professional manner
Strong organization with computer skills, specifically in Excel
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.
For additional information, please contact: [email protected]