PUMA:
Representative, Customer Service I - Key Accounts Job in Westford, VT
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Westford, VT
Full-time
About the job
YOUR MISSIONPUMA is one of the worlds leading Sports Brands that designs and develops footwear, apparel and accessories. It starts in sport and ends in fashion. PUMA offers performance and sport-inspired lifestyle products in categories such as Football, Running, Training, Fitness, Golf and Motorsports.
We are currently looking for a Representative, Customer Service I - Key Accounts to join our growing team in Westford, MA.The ideal candidate will be the primary contact for some of PUMAs key accounts and provide the highest level of service and sales support.
Responsibilities
Manage a portfolio of key accounts with sales orders, bulk order management and ensure accuracy and on-time delivery procedures are achieved
Serve as a main point of contact and liaison between corporate buyers, internal operations teams and Sales
Support portfolio demands, inventory flow and PO analysis to identify product allocation and ensure order data accuracy by meeting both internal and external guidelines
Responsible for sales order backlogs, credit limit priorities and assess order updates based on delivery windows, inventory availability and fill-rates
Manage order Analysis cycle by ensuring inventory availability, customer pricing, shipment dates, bulk order management and quantity updates
Work with the Credit and Return teams to assist customers needs and manage chargeback disputes
Responsible for presenting monthly KPIs to Customer Service management and manage daily EDI uploads.
YOUR TALENT1+ year of customer service experience, preferably in retail or athletic footwear/apparel industry
Ability to manage high volume calls, emails and orders
Ability to work and collaborate with cross functional teams
Excel and system knowledge are highly desired
Ability to utilize successful time management and prioritization skills.
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.
For additional information, please contact: us-hrrecruiter@puma.com
We are currently looking for a Representative, Customer Service I - Key Accounts to join our growing team in Westford, MA.The ideal candidate will be the primary contact for some of PUMAs key accounts and provide the highest level of service and sales support.
Responsibilities
Manage a portfolio of key accounts with sales orders, bulk order management and ensure accuracy and on-time delivery procedures are achieved
Serve as a main point of contact and liaison between corporate buyers, internal operations teams and Sales
Support portfolio demands, inventory flow and PO analysis to identify product allocation and ensure order data accuracy by meeting both internal and external guidelines
Responsible for sales order backlogs, credit limit priorities and assess order updates based on delivery windows, inventory availability and fill-rates
Manage order Analysis cycle by ensuring inventory availability, customer pricing, shipment dates, bulk order management and quantity updates
Work with the Credit and Return teams to assist customers needs and manage chargeback disputes
Responsible for presenting monthly KPIs to Customer Service management and manage daily EDI uploads.
YOUR TALENT1+ year of customer service experience, preferably in retail or athletic footwear/apparel industry
Ability to manage high volume calls, emails and orders
Ability to work and collaborate with cross functional teams
Excel and system knowledge are highly desired
Ability to utilize successful time management and prioritization skills.
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.
For additional information, please contact: us-hrrecruiter@puma.com