NiteRider:
Customer Service Representative Job in Poway , CA

Job Description: The customer service representative contributes to the success of NiteRider by communicating with the customer and processing repairs, returns and warranty replacement documentation.

Responsibilities:
• Customer oriented communication by telephone, e-mail and written letters
• Relationship building by providing our dealer network with extraordinary customer service
• Accurate data entry for repair invoices
• Assists and reports to Customer Service Manager
• Processes the flow of products coming into and out of customer service department
• Process on-line orders and answer questions for our on-line customers
• Assist walk-in customers with a friendly demeanor and extraordinary service

Job Skills:
• English is required and Spanish is a plus
• Clear verbal and written communication skills
• Ability to identify, research, and resolve customer issues
• Team Player
• Cycling enthusiast, or previous experience working in a bike shop preferred
• Strong skills in MS Office
• Ability to prioritize multiple tasks throughout the work day
• Provide extraordinary customer service through a solution based thought process
• Must possess excellent follow up skills
• Detail oriented