NiteRider:
Customer Service Representative Job in Poway, CA

NiteRider began by accident and by necessity. Tom Carroll, a fanatical athlete and outdoors man from Southern California had a problem. The best surf around was better at night, after the crowds had gone home. Since there was nothing even remotely usable to light up the waves, Tom had to design a solution from scratch.

For more than 25 years NiteRider has been producing the world’s best lights for Cycling, Outdoor, and Powersports.

We are looking for a Customer Service Representative to join the team in Poway, Ca.

Requirements: 1 to 2 years job experience as a customer service representative, or an Associate of Arts degree.

Job Description: The customer service representative contributes to the success of NiteRider by communicating with the customer and processing repairs, returns and warranty replacement documentation.

Responsibilities:
• Customer oriented communication by telephone, e-mail and written letters
• Relationship building by providing our dealer network with extraordinary customer service
• Accurate data entry for repair invoices
• Assists and reports to Customer Service Manager
• Processes the flow of products coming into and out of customer service department
• Process on-line orders and answer questions for our on-line customers.
• Assist walk-in customers with a friendly demeanor and extraordinary service

Job Skills:
• Bilingual: English and Spanish is a plus
• Clear verbal and written communication skills
• Ability to identify, research, and resolve customer issues
• Team Player
• Cycling enthusiast, or previous experience working in a bike shop preferred
• Strong skills in MS Office
• Ability to prioritize multiple tasks throughout the work day
• Provide extraordinary customer service through a solution based thought process
• Must possess excellent follow up skills
• Detail oriented