686:
Customer Service Manager Job in Gardena, CA
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
Closed
Gardena, CA
Full-time | Customer Service, Ecommerce, Operations, Quality Assurance, Retail, Retail - Management, Sales - Inside
About the job
**This position requires being in our office in Los Angeles (Gardena)**
686 Technical Apparel is searching for a motivated and experienced Customer Service Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. Additionally, you will work closely with our Product development team, providing regular reporting on warranty related claims and issues in an effort to continually improve our products.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership, management and interpersonal skills.
Interactions with other departments:
Product & Design, Marketing, Operations, IT, Sales
Responsibilities:
• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Monitor and manage all warranty related claims and issues and report to Production team.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents when needed
• Stay informed on the latest industry technologies, techniques and methods.
• Ability to work flexible hours as needed, specifically some evenings and weekends during peak season
• Any other responsibilities assigned by management
Requirements:
• A minimum of 3 years experience in a customer service position.
• Experiencing managing other individuals
• Proficiency in Microsoft Office
• Minimum of 35WPM (words per minute) typing skills
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Experience using Zendesk and Shopify
Please submit resume and intro letter through Malakye.com
686 Technical Apparel is searching for a motivated and experienced Customer Service Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. Additionally, you will work closely with our Product development team, providing regular reporting on warranty related claims and issues in an effort to continually improve our products.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership, management and interpersonal skills.
Interactions with other departments:
Product & Design, Marketing, Operations, IT, Sales
Responsibilities:
• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Monitor and manage all warranty related claims and issues and report to Production team.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents when needed
• Stay informed on the latest industry technologies, techniques and methods.
• Ability to work flexible hours as needed, specifically some evenings and weekends during peak season
• Any other responsibilities assigned by management
Requirements:
• A minimum of 3 years experience in a customer service position.
• Experiencing managing other individuals
• Proficiency in Microsoft Office
• Minimum of 35WPM (words per minute) typing skills
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Experience using Zendesk and Shopify
Please submit resume and intro letter through Malakye.com