Customer Service Representative

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 13 days ago
Job Description
At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are built for the wild.
 
The Customer Service Representative will provide support to the Australia team in a variety of capacities including but not limited to; customer support to our online customers and retail partners, provide administrated and office support, and process wholesale and purchase orders for our dealers. This is a highly cross functional support position which will work closely with Finance, Operations, Sales, and Marketing and be a support system as we grow the brand in Australia and New Zealand.
 
While wearing the customer service hat, you’ll provide consumers and retail dealers a custom-tailored experience via telephone and email.  You’ll answer questions about which YETI works best for specific adventures and how to appropriately accessorize a YETI.
 
You are someone with superior organizational skills that allow you to stay on top of multiple projects at the same time and have the ability to switch direction at the drop of a hat. You are the consummate team player. There is no task or project too big or too small for you – you attack them all with passion, creativity, a positive outlook and serious attention to detail.   
 
Responsibilities:
Provide administrative and office support to the Australia office
Patiently listen to callers and confirm the purpose of the call.
In a polite and articulate manner, provide callers with helpful information.
Process wholesale and purchase orders for our dealers and retailers
Provide thorough and timely follow up to customers when issues cannot be solved during the initial call.
Handle a variety of inquiries, including but not limited to:
Inventory availability
Taking product orders
Explaining product features and attributes
Educating customers on best practices to maximize ice retention
Troubleshooting product performance issues with customers to minimize returns of first-quality products.
Assisting customers with the appropriate cooler selection for their needs & warranty return process when required
Deliver an exceptional experience every time to every YETI consumer who reaches out to us.
Promptly respond to customer inquiries & connect with callers in a warm and upbeat manner.
Perform cursory evaluation of new dealer inquiries and communicate questions or next steps back to the prospective dealer as well as YETI’s New Account Rep.
Troubleshoot product performance issues with customers to minimize returns of first-quality products.
Guide customers to the best resources to resolve any issues.
Effectively communicate with customers when inventory constraints and/or quality issues impact timely fulfillment of orders
 
Qualifications:
High School Certificate required
4+ years of experience in customer service or sales related position
Retail or wholesales experience is preferred
Strong interpersonal and influencing skills
Ability to prioritise and develop processes to do work efficiently and effectively
Strong written and verbal communication skills
Proven experience working in a fast paced high volume environment 
Proficient with basic computer skills – Excel, Word, web browsers
YETI is proud to be an Equal Opportunity Employer.