At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.
Customer Service Specialists aka “Outfitter” are the pros that end users of our products can rely on to answer all things YETI. The YETI Customer Service team offers consumers a custom-tailored experience via telephone, email, and live chat. Specialists answer the questions about which YETI works best for specific adventures and how to appropriately accessorize a YETI, along with recommendations regarding what gear works best for the ultimate YETI fan.
Patiently listen to callers and confirm the purpose of the call.
In a polite and articulate manner, provide callers with helpful information.
Provide thorough and timely follow up to customers when issues cannot be solved during the initial call.
Handle a variety of inquiries, including but not limited to:
Taking product orders
Explaining product features and attributes
Educating customers on best practices to maximize ice retention
Troubleshooting product performance issues with customers to minimize returns of first-quality products.
Assisting customers with the appropriate cooler selection for their needs & warranty return process when required
Deliver an exceptional experience every time to every YETI consumer who reaches out to us.
Promptly respond to customer inquiries & connect with callers in a warm and upbeat manner.
Perform cursory evaluation of new dealer inquiries and communicate questions or next steps back to the prospective dealer as well as YETI’s New Account Rep.
Troubleshoot product performance issues with customers to minimize returns of first-quality products.
Guide customers to the best resources to resolve any issues.
Continually improve the content and scope of the available resources for customer needs including the website, printed materials and boiler-plate responses.
Execute promotions with consumer- direct customer base.
Associate, Technical, College work preferred
2+ years of Customer Service experience
Retail experience is preferred
Proven experience working in a fast paced high volume environment
Proficient with basic computer skills – Excel, Word, web browsers
Basic understanding of accounting principles