YETI Coolers:
Director, Global IT Operations Job in Austin, VT

 

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

 

As the Director of Global IT Operations, you will lead IT Operations to ensure our domestic and international technology infrastructure and operations are reliable, available, scalable and secure.  You will work daily with the business, IT team and technology partners in a 100% cloud-hosted architecture to ensure high availability to support our business. 

 

Responsibilities:


Empower, engage, and lead a team of highly skilled team members to achieve outstanding results.

Develop the strategic direction and roadmap for YETI’s global network, infrastructure, security and related services (voice, service desk, change management, etc). for the enterprise.

Research, acquire, design, implement & maintain best in class systems, processes and capabilities to support the global network, IT operations and related services.

Develop/improve current standards and policies, ensure infrastructure compliance with required standards and regulations

Evolve processes and structure to support systems change management, access controls, IT controls management ensuring high system availability

Establish and maintain a structured service delivery environment and manage the overall organization, vendor relationships and technologies to achieve or exceed established service levels

Provide outstanding customer service via the IT Service Desk, continually striving to improve service while maintaining a cost-conscious approach

Represent the Technology division in various audits by regulatory entities


 

Qualifications:


10+ years progressive IT experience, with at least 6 years of directly managing international IT infrastructure and workforce. Experience maintaining eCommerce solutions is preferred.

Bachelor’s Degree, and a working knowledge of the underlying technical underpinnings of networks, MS Exchange, storage solutions, VoiP phones and managing complex enterprise systems a must. Experience with SAP and Salesforce is desired.

Strong international experience in deploying regional solutions, extending enterprise solutions into the international zone, supporting help desk internationally, understanding international security concerns and regulations.

Ability to think strategically while at the same time display the ability to understand enough detail to work with and guide service providers, staff and vendors to manage the day to day activities of the organization.

Has a strong technical vision and knowledge of industry trends and directions that can help the team and organization make good tactical and long range decisions and choices.

Deep knowledge of change management, root cause analysis, problem solving, technical project management, resolving production outages/impacts, and implementing permanent resolutions for issues

Strong written and oral communication skills.

Fiscally responsible with experience in managing budgets, vendor negotiations, and streamlining services


 

YETI is proud to be an Equal Opportunity Employer.