YETI Coolers:
Store Manager Job in Austin, VT
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Austin, VT
Full-time | Retail - Management
About the job
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At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We areBUILT FOR THE WILD™.
YETI is actively seeking a Store Manager to lead our YETI Flagship Store located in Austin, Texas. This individual will provide leadership and direction to the store staff and successfully execute company strategies. The primary responsibilities of the Store Manager are to determine and maintain optimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who in turn inspire the customer. These Brand Advocates are responsible for setting the example for customer engagement and selling in a team environment maximizing store profitability by controlling expenses, protecting company assets, and ensuring that store standards and processes for customer care, merchandising, operations, training, and community participation are consistent and well executed.
Responsibilities:
Sales and Profitability: Maximize store sales and achieves store sales goals. Measure and monitor sales progress and results against key targets. Lead an environment of productivity by ensuring store staff have the knowledge and skills to meet store goals for sales and customer engagement. Manage labor and payroll expenses to maximize sales and profitability.
Brand Experience/Customer Service: Ensure excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Ensure that store team is engaging with each customer to create an authentic brand experience. Leads and inspires customer-centric culture by recognizing and rewarding teams’ successes. Ensure that store team is an active brand ambassador within the community through proactively seeking opportunities to engage with the customers and support or participate in community activation inside and outside the four walls of the store. Support store marketing events and grows relationships in the community to generate brand awareness and drive traffic.
Training and Coaching Team: Provide coaching to the store team in the core areas of customer service and engagement, brand identity, product knowledge, and operations. Monitor, evaluate, and execute training programs. Leverage corporate partners to educate staff on product and assortment to enhance selling and customer engagement in the store. Organize and lead store staff meetings in accordance with brand expectations. Ensure store team receives relevant, timely information, coaching, and feedback that enables their success and growth.
Operations: Ensure that all company and store policies and procedures are followed and that the store meets all company operations standards. Create and manage store schedules to ensure they support the needs of the business within the allotted labor plans. Responsible for achieving all financial and operational objectives including expense control, loss prevention, and weekly reports as required. Maintain ideal inventory levels according to the business and store's needs.
Visual Merchandising: Ensure visual merchandising standards for the store are met. Plan and execute floor-sets and merchandising direction, to maintain product freshness in the store. Communicate with corporate partners regarding merchandise assortment, trends, and needs. Responsible for ensuring that the store’s inventory integrity is maintained through proper shippingand receiving procedures and by communicating consistently with partners where needed.
Human Resource Management: Attract, recruit, and hire high caliber talent. Actively maintain a succession plan and pool of qualified candidates for open positions within the store. Create and develop a high-performing team of customer focused associates. Responsible for planning, communication, and implementation of recognition programs for the store team. Direct store leadership team on human resource decisions in partnership with Human Resources. Address performance issues and administer progressive discipline when appropriate. Ensure on-going specific and immediate feedback are provided to the team. Ensure compliance with employee record keeping policies and procedures. Ensure compliance with all HR/Payroll requirements according to established standards and practices including new hires, rehires, position changes, etc. Partner with Human Resources and facilitate disciplining and terminating employees when necessary. Maintain an Open Door Policy.
Loss Prevention, Safety, and Compliance: Ensure compliance and adherence to policies and procedures, standards and practices. Protect company assets. Ensure compliance with company safety, security, and shrink avoidance policies and programs. Partner with Loss Prevention partners to identify trends and translate strategies into action to meet company shrink goals. React quickly to all customer and employee injuries and partners with Human Resources immediately.
Professional Conduct: Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the brand. Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
Qualifications and Attributes:
Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
At least 5 years of management experience in a fast-paced, high volume retail environment
Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
Proven experience executing store community outings and events
Proven ability to meet and exceed sales and profit results
Proven ability to meet business goals by driving results through store team
Proven ability to plan and drive results while balancing shifting priorities
Regularly interacts with the public in an often crowded and noisy interactive store environment
Excellent verbal and written skills and the ability to build, lead, and manage high performing teams
Excellent decision-making ability in a fast-paced environment
Able to meet performance expectations
Detail orientated and excellent organization skills
Proficient computer skills including word processing, spreadsheets, and software programs
Proven ability in leading the delivery of a high level of customer service and engagement in a retail environment
Event planning experience high preferred
Ability to work a flexible schedule to meet the needs of the business; will require some weekends, evenings, and holidays
YETI is proud to be an Equal Opportunity Employer.
#LI-ES1
At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We areBUILT FOR THE WILD™.
YETI is actively seeking a Store Manager to lead our YETI Flagship Store located in Austin, Texas. This individual will provide leadership and direction to the store staff and successfully execute company strategies. The primary responsibilities of the Store Manager are to determine and maintain optimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who in turn inspire the customer. These Brand Advocates are responsible for setting the example for customer engagement and selling in a team environment maximizing store profitability by controlling expenses, protecting company assets, and ensuring that store standards and processes for customer care, merchandising, operations, training, and community participation are consistent and well executed.
Responsibilities:
Sales and Profitability: Maximize store sales and achieves store sales goals. Measure and monitor sales progress and results against key targets. Lead an environment of productivity by ensuring store staff have the knowledge and skills to meet store goals for sales and customer engagement. Manage labor and payroll expenses to maximize sales and profitability.
Brand Experience/Customer Service: Ensure excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Ensure that store team is engaging with each customer to create an authentic brand experience. Leads and inspires customer-centric culture by recognizing and rewarding teams’ successes. Ensure that store team is an active brand ambassador within the community through proactively seeking opportunities to engage with the customers and support or participate in community activation inside and outside the four walls of the store. Support store marketing events and grows relationships in the community to generate brand awareness and drive traffic.
Training and Coaching Team: Provide coaching to the store team in the core areas of customer service and engagement, brand identity, product knowledge, and operations. Monitor, evaluate, and execute training programs. Leverage corporate partners to educate staff on product and assortment to enhance selling and customer engagement in the store. Organize and lead store staff meetings in accordance with brand expectations. Ensure store team receives relevant, timely information, coaching, and feedback that enables their success and growth.
Operations: Ensure that all company and store policies and procedures are followed and that the store meets all company operations standards. Create and manage store schedules to ensure they support the needs of the business within the allotted labor plans. Responsible for achieving all financial and operational objectives including expense control, loss prevention, and weekly reports as required. Maintain ideal inventory levels according to the business and store's needs.
Visual Merchandising: Ensure visual merchandising standards for the store are met. Plan and execute floor-sets and merchandising direction, to maintain product freshness in the store. Communicate with corporate partners regarding merchandise assortment, trends, and needs. Responsible for ensuring that the store’s inventory integrity is maintained through proper shippingand receiving procedures and by communicating consistently with partners where needed.
Human Resource Management: Attract, recruit, and hire high caliber talent. Actively maintain a succession plan and pool of qualified candidates for open positions within the store. Create and develop a high-performing team of customer focused associates. Responsible for planning, communication, and implementation of recognition programs for the store team. Direct store leadership team on human resource decisions in partnership with Human Resources. Address performance issues and administer progressive discipline when appropriate. Ensure on-going specific and immediate feedback are provided to the team. Ensure compliance with employee record keeping policies and procedures. Ensure compliance with all HR/Payroll requirements according to established standards and practices including new hires, rehires, position changes, etc. Partner with Human Resources and facilitate disciplining and terminating employees when necessary. Maintain an Open Door Policy.
Loss Prevention, Safety, and Compliance: Ensure compliance and adherence to policies and procedures, standards and practices. Protect company assets. Ensure compliance with company safety, security, and shrink avoidance policies and programs. Partner with Loss Prevention partners to identify trends and translate strategies into action to meet company shrink goals. React quickly to all customer and employee injuries and partners with Human Resources immediately.
Professional Conduct: Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the brand. Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
Qualifications and Attributes:
Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
At least 5 years of management experience in a fast-paced, high volume retail environment
Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
Proven experience executing store community outings and events
Proven ability to meet and exceed sales and profit results
Proven ability to meet business goals by driving results through store team
Proven ability to plan and drive results while balancing shifting priorities
Regularly interacts with the public in an often crowded and noisy interactive store environment
Excellent verbal and written skills and the ability to build, lead, and manage high performing teams
Excellent decision-making ability in a fast-paced environment
Able to meet performance expectations
Detail orientated and excellent organization skills
Proficient computer skills including word processing, spreadsheets, and software programs
Proven ability in leading the delivery of a high level of customer service and engagement in a retail environment
Event planning experience high preferred
Ability to work a flexible schedule to meet the needs of the business; will require some weekends, evenings, and holidays
YETI is proud to be an Equal Opportunity Employer.
#LI-ES1