At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We areBUILT FOR THE WILD™.
The Inside Sales Representative will directly support Outside Territory Representatives and service dealer accounts for YETI Coolers in a defined geographic area. Our Inside Sales Team is expected to support dealer accounts by reacting quickly and effectively to customer issues, establishing relationships, and by adapting to the ever-changing organizational developmentwithin YETI Coolers and with our customers.
You are someone who has never met a stranger, thrives on solving problems and has excellent communication and organizational skills. You excel in fast-paced, ever-changing entrepreneurial environments. Your superior organizational skills allow you to stay on top of multiple projects at the same time and the ability toswitch direction at the drop of a hat. You are the consummate team player. There is no task or project too big or too small for you – you attack them all with passion, creativity, a positive outlookand serious attention to detail.
Work with Outside Territory Representatives to provide customer service to YETI dealers and potential dealers
Confirm and enter incoming purchase orders received by fax, phone, or email
Provide timely and accurate responses to inquiries from Outside Territory Representatives
Typical inquires include:
Item availability and/or placement of purchase orders
Order / Back Order status Product descriptions and feature explanations
Selection of the best product mix for customers
Warranty issues or concerns
Communicate back orders and suggest alternate products
Promptly respond to emailed inquiries with well written, concise emails answering questions, offering solutions, and addressing concerns
Execute on the operational aspects of account management to provide customers with world class service
Make sure special instructions are noted and visible on purchase orders so that they can be processed correctly
Effectively communicate with customers when inventory constraints and/or quality issues impact timely fulfillment of orders
Communicate with accounting to make sure customer accounts are in good standing - including invoicing, cash receipts and credits
Qualifications and Attributes:
At least 0-2 years of experience in B2Baccount management or customer service
Proficient with basic computer skills – Excel, Word, web browsers, etc.
Basic understanding ofaccounting principles
Ability to efficiently execute multiple tasks and work in an entrepreneurial fast paced environment
Priority management - ability to determine daily priorities and focus time/effort accordingly
Strong written and verbal communication skills – ability to clearly, concisely and intelligently communicate to a variety of potential audiences (existing customers, potential customers, co-workers, vendors, etc.)
Relationship skills – the ability to connect well over the phone, in person and via email
High sense of urgency
YETI is proud to be an Equal Opportunity Employer.