At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We areBUILT FOR THE WILD™.
TheECommOrderOperations Analyst plays an integral part in driving sales by managing orders successfully through the various order pipelines. This person will be part of a team working withinvarious multi-platformreports to identify orders in issue statuses and then fix them. The position will rely heavily upon reporting, analysis, and data entry to identify order issues. Once issues have been identified, this person will create, present to leadership, and execute thesolutions with consideration to business needs and the customer experience. TheECommOrderOperations Analyst will workcross-functionally and representtheDTCteamwithIT,operations, logistics, and production teamsto resolve issues through emails and meetings. This role is primarily focused onensuring the volume of orders placed on YETI.com flow properly through the pipeline to completion.
Provide ad hoc reporting as needed on order pipeline issues
Edit and fix orders within Salesforce and SAP to move them through pipeline
Liaise with internal teams on order issues or system errors stopping orders
Compile and evaluate dataforstale, delayed, or brokenorder trends
Identify large orders and monitor for discount abuse or fraud
Serve as point of contact for theIT,Production, Operations, Allocation, andPlanning Teams
Qualifications and Attributes:
Bachelor’s degree required
At least 2-4 years of relevant experience
Ability to solve problems quickly and flexibility to change priorities as business needs change.
Intermediate Excel skills are required
Tableau experience is a plus
YETI is proud to be an Equal Opportunity Employer.